Groton Regency Retirement - Ratings

Groton Regency
4.3out of 5 - 110 Customer Satisfaction Ratings

1145 Poquonock Road, Groton, CT 06340

4.3Overall Rating

Feb 12, 2021

Additional comments you would like the Center team to know?
They were very competent and nice.

Feb 11, 2021

Additional comments you would like the Center team to know?
I think that's the best place for anybody that needs to be there.

Feb 10, 2021

Additional comments you would like the Center team to know?
If they want a best care they should go there. The staff was wonderful and they treated you really nice.

Nov 25, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
 Other than I have been working closely with the social worker Amber on regarding my person who was there right now. She's been incredibly helpful and compassionate and proactive in bringing things to my attention. I'm very pleased with that.

Oct 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The nurses have been very good. They always call me if there's an issue. They have been very good in keeping us notified over zoom. They always call or email us.

Aug 12, 2020

Additional comments you would like the Center team to know?
I'd rather go there again.

Jul 29, 2020

Additional comments you would like the Center team to know?
None

May 18, 2020

Additional comments you would like the Center team to know?
I just think they're wonderful. He had a private room and he had a view. The rehab staff are absolutely wonderful.

Apr 23, 2020

Additional comments you would like the Center team to know?
The television is too small. Everything was clean. If I rang the buzzer within minutes they'd be there.

Jan 24, 2020

Additional comments you would like the Center team to know?
They did a good job and I appreciate them for that.

Jan 16, 2020

Additional comments you would like the Center team to know?
The care was just top notch.

Oct 09, 2019

Additional comments you would like the Center team to know?
I think her physical therapy was phenomenal. They made her comfortable and very relaxed for such a traumatizing experience.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I really want to thank them for taking care of my aunt.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy with his care. Every time I go see him he is well taken care of. He is well-dressed. I have no complain whatsoever.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The best person that I ran into was Todd Parent, the guy that manages hi floor. Anytime something went wrong they always call me. The lady at the desk I think her name is Sherry was really good. Right now he's in a wheelchair and he can't walk and I don't know why his physical therapy wasn't more stringent when he could walk.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I know that Donald is getting good care there and he is happy there and the staff is good to him.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
From Covid restrictions and such, just limiting the ability, the options that they do have available to make accommodations, strict, the families visiting residents, their love ones, utilizing the options is I think the best option for families and residents.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It only has to do with the covid thing and that's temporary so it won't really be a complaint. I just wish I could take things to her, more pictures from home and stuff. They won't allow us to bring anything from home because of germs. If she send mails, it got stuck somewhere for awhile because they have to spray it. But like I said it's not their fault, they are just abiding their policies for the covid virus.

Oct 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did fantastic. They control everything during this pandemic.

Oct 01, 2020

Please use the space below for any comments, suggestions, or concerns
I'm glad that the facility exists. My brother's living circumstances prior to moving in to Groton were terrible. He was living in facilities that largely serve alcoholics. He's an alcoholic when he has an opportunity to be one and he doesn't get much opportunity the way he lives at that facility. They keep him out of trouble and he doesn't seem to mind. I think he's happy to have a comfortable place to stay. He finds enough entertainment to keep him happy. I have worried for years about his living situation and now I no longer do.

Oct 01, 2020

Please use the space below for any comments, suggestions, or concerns
The level of cleanliness in a per room basis needs to be improved significantly, when the cleaning staff comes in they need to actually clean and not just pick up the garbage cans. The carpets haven't been clean, I don't know if the curtains have been clean, it's their responsibility and I am not satisfied with that in any fashion. The sliding glass door to the back of the building malfunctioned and my mother had to go to the ER because she was caught between it. She is legally blind, there are no legally blind activities for her. The wallpaper that is falling off the wall and the carpets that are not clean. There is a water main break in the ceilings, those need to be repaired as well. The staff does their best but the food has also been mediocre at best.

May 29, 2020

Additional comments you would like the Center team to know?
They helped me and make her feel comfortable. They still call and asked hows she's doing. They were so thoughtful and I'm grateful with the care that they gave to her.

Jan 08, 2020

Additional comments you would like the Center team to know?
Everything was perfect. Everybody was nice and friendly.

Jan 07, 2020

Additional comments you would like the Center team to know?
They went above and beyond for my mother's needs to help find out what was causing her illness. That's it.

Dec 10, 2019

Additional comments you would like the Center team to know?
I left letters there when I left on how appreciate all the help I get from them.

Dec 04, 2019

Additional comments you would like the Center team to know?
They were just terrific from the nurses, to the aides, the PT and OT and everybody else, I can't say enough about them.

Oct 31, 2019

Additional comments you would like the Center team to know?
 I've used them quite often in the last little bit and they're always on a roll.

Oct 30, 2019

Additional comments you would like the Center team to know?
They were very nice.

Oct 28, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They did their best, but the food was very awful. They should have more variations or choices because not all will like the food from dinner to breakfast, at least they have options. Other than that the care was really good.

Oct 25, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I am happy with everything they do. They answered all my questions.

Oct 25, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think I gave 2 for collaboration for nurse and they're really good CNAs. I think there's good nurses and not so great nurses.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Staff was very receptive and was able to assist us in a timely manner.

Oct 19, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I talked to the administrator there on a pretty regular basis and she's usually very prompt about taking care of my concerns. I would say that they've made progress in a lot of areas but there's still some progress that needs to be made. 

Oct 11, 2019

Additional comments you would like the Center team to know?
They might do better with the food that they serve. Well, ideally a different menu maybe. Well, you know I'd like to see a different variety and breakfast and more ideal I would say.

Sep 30, 2019

Additional comments you would like the Center team to know?
 The transition of the facility was very good.

Sep 24, 2019

Additional comments you would like the Center team to know?
I really liked it there. They were very good to me like family.