Grand Islander - Ratings

Grand Islander
4.6out of 5 - 146 Customer Satisfaction Ratings

333 Green End Avenue, Middletown, RI 02842

4.6Overall Rating

Feb 25, 2021

What did you like best about your stay? What did we do well?
The personnel, they were very helpful and kind.

Feb 18, 2021

What did you like best about your stay? What did we do well?
I enjoyed my stay but I missed my family which I knew you had no control over. The staff was great but had little time to sit and talk to you I would come back again if I have surgery.
What did you like least about your stay? What could we improve?
Not seeing my family and always having the door shut which you had no control over. The food was great. Everyone was helpful.

Feb 18, 2021

What did you like best about your stay? What did we do well?
Food was great. Clean. Friendly
What did you like least about your stay? What could we improve?
Not a thing

Jan 28, 2021

What did you like best about your stay? What did we do well?
Everyone was awesome.

Jan 28, 2021

What did you like best about your stay? What did we do well?
Everything was excellent.
What did you like least about your stay? What could we improve?
Everything was excellent.

Jan 11, 2021

What did you like best about your stay? What did we do well?
The communication was excellent from the team meetings. Rehab was excellent with PT and OT. Thank you!!  The social worker was great setting up the team meeting.  Rehab director and nursing and lencare for feeding tube supplies thank you.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Thank you to all nursing home workers. It is a job requiring patience, kindness and hard work. God bless you all.

Dec 28, 2020

What did you like best about your stay? What did we do well?
PT- OT- nursing- excellent.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Caring staff. Outstanding facilities.
What did you like least about your stay? What could we improve?
None

Dec 28, 2020

What did you like best about your stay? What did we do well?
I really was in pain- the CNA's and nurses took great care of me- I feel better than I have in years. Thank you! Great team!

Dec 01, 2020

What did you like least about your stay? What could we improve?
 Staff and physicians treat patients with respect and be patience.

Dec 01, 2020

What did you like best about your stay? What did we do well?
Service and food.
What did you like least about your stay? What could we improve?
Nothing.

Dec 01, 2020

What did you like least about your stay? What could we improve?
TV's

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
During this pandemic I want to commend them on the service that they have provided within the facility and with all the patients that they take care of.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think their staff is excellent.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't have any. I have no issues. Everything is being taken care of you know. He is content where he is knowing that he has to stay there.

Nov 04, 2020

What did you like best about your stay? What did we do well?
They did every thing good. RNs and CNAs  went above and beyond.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The way that this facility has handled the Covid pandemic has been absolutely phenomenal. I can't think of any place better that all of these susceptible patients could be in this place. They've been really good.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am so pleased with the facility my mother is in. They have done outstanding prior to this covid and after covid while we're going through this. They're outstanding.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I just think overall that they've done a great job. I think their covid treatment has been excellent.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's just tough that because of Covid they can't go out anymore that's the only problem. They've finally opened up more visiting hours so I guess they're doing the best they can do.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They went above compared to the other facility.

Oct 27, 2020

What did you like best about your stay? What did we do well?
The attention gives to me made me feel that much more comfortable.
What did you like least about your stay? What could we improve?
It met all of my needs.

Oct 26, 2020

What did you like best about your stay? What did we do well?
Nurses were wonderful . made sure i had what i needed and helped me the best they could to make sure i got better asap .. there shots didnt hurt as much either .the pt guys did give me some helpful pionters to help me get around till my foot healed .

Oct 21, 2020

What did you like best about your stay? What did we do well?
Nursing staffs were excellent.

Oct 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think it's a fairly well run organization and the staff was attentive and well through with the situation. The place was good. It was just with the COVID19 and his financial capabilities that caused problems, but the place is in good run I can say.

Oct 15, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to say my fathers nurse is invaluable. She has even given me her personal number and I can text her if I have an emergency. And she is always quick to answer my problem. My father is very happy here. He is 92 years old and he's still kicking. Nothing but good things to say about everybody. I'm very happy with the care.

Oct 08, 2020

What did you like best about your stay? What did we do well?
2 of your female CNA's went above and beyond their job description made me fell better then if I was at home. They are to be commended for their work ethics.

Oct 07, 2020

What did you like best about your stay? What did we do well?
The food was well made and there were a lot of nurses that did there job well.

Sep 23, 2020

What did you like best about your stay? What did we do well?
Physical and occupational therapy. Most of the nurses and CNA's were excellent and provided expert care and listened carefully to me.

Aug 18, 2020

What did you like best about your stay? What did we do well?
I liked the staff a lot, they were very helpful with all my needs (i.e. washing and styling my hair for my daughter's wedding, talking to me when they knew I needed a friend). I learned a lot from the therapist (OT and PT) and loved 2 CNAs the most.

Aug 07, 2020

What did you like best about your stay? What did we do well?
Excellent physical therapist.

Jul 23, 2020

What did you like best about your stay? What did we do well?
The staff and their concern.

Jul 23, 2020

What did you like best about your stay? What did we do well?
CNAs.

Jun 08, 2020

What did you like best about your stay? What did we do well?
They let me do all that I needed to set the pose! I enjoyed "speech therapy" cognitive therapy to get me back on track, clearing my fog for the first 10 days.
What did you like least about your stay? What could we improve?
 My speech therapist,  was professional and introduce me cognitive function, can't say enough. I started out slow and helped me feel back the veil in front of me. Thank you so much.

May 21, 2020

What did you like best about your stay? What did we do well?
All did great.
What did you like least about your stay? What could we improve?
Getting back clothes late.

Apr 20, 2020

What did you like best about your stay? What did we do well?
Staff made sure I was feeling okay. Staff came in to see me [illegible] though it wasn't necessary.

Apr 08, 2020

What did you like best about your stay? What did we do well?
It was a very satisfactory stay. You did all you could to make my stay comfortable. Would recommend the Grand Islander to anyone who asked me about it.
What did you like least about your stay? What could we improve?
Nothing

Mar 31, 2020

What did you like best about your stay? What did we do well?
Everything was great.

Mar 31, 2020

What did you like best about your stay? What did we do well?
This is a fine facility. I've been your guest on other occasions and but for one thing I've only very positive remarks. 

Mar 24, 2020

What did you like best about your stay? What did we do well?
Everyone was helpful and friendly. The food was top shelf.

Mar 17, 2020

What did you like best about your stay? What did we do well?
Your staff was very polite, warm hearted and caring. Kudos to the management for making like they are valued employees. It shows in how they treated me! Thank you!

Mar 13, 2020

What did you like best about your stay? What did we do well?
Very Happy with general care and concern I received.

Mar 13, 2020

What did you like best about your stay? What did we do well?
The compassion of most of the staff. Two people I would like to praise CNAs more than did their jobs - excellent, professional and very compassionate.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Staff was very friendly and supportive to my needs during the day time hours. Depending on who the staff was during the night, I felt as though I was well supported and comfortable my need were being met. I was also very happy with the support and professionalism of the OT and PT staff!

Mar 06, 2020

What did you like best about your stay? What did we do well?
Nursing care, very clean room, friendly helpers giving care (nurses, aides etc.)
What did you like least about your stay? What could we improve?
Good food, blah taste no salt (not on restricted diet at home-by regular doctor)

Feb 25, 2020

What did you like best about your stay? What did we do well?
Physical therapy.
What did you like least about your stay? What could we improve?
Food not very warm.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Food and choices. Private room (Dr. Mason)
What did you like least about your stay? What could we improve?
Only having 2 showers per week.

Feb 11, 2020

What did you like best about your stay? What did we do well?
The care I received.

Feb 11, 2020

What did you like best about your stay? What did we do well?
Hands-on staff for bathing was great!

Feb 11, 2020

What did you like best about your stay? What did we do well?
Physical Therapist
What did you like least about your stay? What could we improve?
Food! Beige boring! Carbohydrates!

Feb 07, 2020

What did you like best about your stay? What did we do well?
CNA staff.
What did you like least about your stay? What could we improve?
Food.

Feb 05, 2020

What did you like best about your stay? What did we do well?
Our overall experience was excellent. We haven't any complaints. Love how the staff respectfully treated patients with respect and compassion.
What did you like least about your stay? What could we improve?
We enjoyed the care during our stay and grateful for your services.

Jan 27, 2020

What did you like best about your stay? What did we do well?
The food were good. My roommate was pleasant. The rehab was excellent.

Jan 27, 2020

What did you like best about your stay? What did we do well?
The atmosphere of the place was very uplifting, which included the people who kept the room spotless to the meals, CNAs, nurses, especially the PTs and OTs who had you believing you could fly. It was a perfect beginning to a total recovery.
What did you like least about your stay? What could we improve?
Everything was great.

Jan 27, 2020

What did you like best about your stay? What did we do well?
The food.

Jan 27, 2020

What did you like best about your stay? What did we do well?
Your staff displayed strong skills and teamwork. They were courteous and respectful. Your CNA's were kind Your therapists gave me expert care as I began my recovery. Your RN's are very professional. OTA  is delightful.

Jan 21, 2020

What did you like best about your stay? What did we do well?
1) Therapist

Jan 16, 2020

What did you like best about your stay? What did we do well?
My aide was most enjoyable and at the same time she never wasted a minute - everything was well planned so as not to waste time.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Your staff is so well qualified. You should be proud of your facility. 

Jan 16, 2020

What did you like best about your stay? What did we do well?
All the care and attention.

Jan 03, 2020

What did you like least about your stay? What could we improve?
Have a room for one, or else have a room with someone who is more my age.

Jan 03, 2020

What did you like best about your stay? What did we do well?
Knowing that the care was overall excellent and the quality of the staff- nurses, therapists, Occupational Therapists and Physical Therapists terrific.
What did you like least about your stay? What could we improve?
That I had to be there but if I did the Grand Islander was the place to be-

Jan 03, 2020

What did you like best about your stay? What did we do well?
The day I left. (even with the very good care I received) Everything I needed was done well.

Dec 13, 2019

What did you like best about your stay? What did we do well?
Compassion

Dec 13, 2019

What did you like best about your stay? What did we do well?
Excellent care overall. All therapists were excellent.
What did you like least about your stay? What could we improve?
Food was only warm, more enjoyable if hot!

Dec 10, 2019

What did you like best about your stay? What did we do well?
I received difficult but necessary PT for my knee replacement. It was extremely painful but I knew it would help me recover.

Dec 10, 2019

What did you like best about your stay? What did we do well?
Physical therapists
What did you like least about your stay? What could we improve?
Breakfast- Good Lunch and Dinner- Poor with occasional exceptions.

Dec 10, 2019

What did you like best about your stay? What did we do well?
Very concerned for my welfare. Kept me very clean and dry. Therapy excellent PT.
What did you like least about your stay? What could we improve?
A bed that worked

Dec 10, 2019

What did you like best about your stay? What did we do well?
The therapist were excellent and my main nursing aid was awesome.
What did you like least about your stay? What could we improve?
Having to stay there. I wanted to come home but need the therapies they provided

Nov 27, 2019

What did you like best about your stay? What did we do well?
Clean, quiet, friendly staff.

Nov 26, 2019

What did you like best about your stay? What did we do well?
Staff was kind. Therapists very helpful to improve my leg strength.

Nov 19, 2019

What did you like best about your stay? What did we do well?
Good place to stay - better to leave. A fine experience.

Nov 19, 2019

What did you like best about your stay? What did we do well?
You took good care of me. The staff, all the nurses and the CNAs

Nov 19, 2019

What did you like best about your stay? What did we do well?
Took good care of me. I tell them I won't go no where but there. Thank you.

Nov 14, 2019

What did you like best about your stay? What did we do well?
Overall friendly and positive attitude of staff. Very much appreciated.
What did you like least about your stay? What could we improve?
Bathrooms very small-poorly equipped need more frequent attention.

Oct 31, 2019

What did you like best about your stay? What did we do well?
Therapists were good (Occupational Therapist and Physical Therapist).Director of social services  is excellent, an asset to your organization.

Oct 31, 2019

What did you like best about your stay? What did we do well?
Communication

Oct 29, 2019

What did you like least about your stay? What could we improve?
My stay was great I tell every one I want would go (illegible) where (illegible) but there. Thank you

Oct 29, 2019

What did you like best about your stay? What did we do well?
CNA help was excellent. Nursing staff and therapists.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Your personnel took excellent care of me during my stay.
What did you like least about your stay? What could we improve?
Keep up the good work.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Nice environment. Meals good - just not hot enough. Quite a surprising lot of kind attention. Very few instances of total lack of interest or attention. One or two of staff rush away before you finish needing them - like leaving before covers tucked in or pulled up - small things. All in all surprisingly good.

Oct 29, 2019

What did you like best about your stay? What did we do well?
The help was wonderful they took good care of me. Thank's again 

Oct 29, 2019

What did you like best about your stay? What did we do well?
Very friendly, skilled and helpful staff all round.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Physical therapy-excellent Nursing and assisting- good Food staff-responsive

Oct 10, 2019

What did you like best about your stay? What did we do well?
Responses to call light were quick and polite. Allowed my wishes to not follow schedule on occasion to accommodate my physical discomfort.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The entire staff was fabulous. The C N A 's are wonderful. Everybody should get a great bonus. I must certainly will recommend your place to everyone I know who may be in need of rehab.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Staff was informed, helpful, pro-active and kind.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Staff, (C N A's)

Sep 17, 2019

What did you like best about your stay? What did we do well?
Including me in the activities and at mealtime, I liked the company from other residents.

Sep 17, 2019

What did you like best about your stay? What did we do well?
Everything was excellent, staff, service, room, pleasant surroundings, PT's and OTs and all provided great service.

Sep 06, 2019

What did you like best about your stay? What did we do well?
Place was clean, the nurse, help were all very kind and understanding. 

Sep 03, 2019

What did you like best about your stay? What did we do well?
Got me in for stay and got me out promptly.
What did you like least about your stay? What could we improve?
Fact that I had to go there. All was great don't know what to improve.