Glendale Center - Ratings

Glendale
4out of 5 - 130 Customer Satisfaction Ratings

4 Hazel Avenue, Naugatuck, CT 06770

4Overall Rating

Nov 06, 2020

What did you like best about your stay? What did we do well?
How you kept us safe during the virus. Taking blood and giving medication.
What did you like least about your stay? What could we improve?
Roommate's TV on 24/7 Have a quiet time like 10:00 PM to 7:30 AM

Oct 21, 2020

What did you like best about your stay? What did we do well?
Nurses and aids = 4 stars.

Oct 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, I give the place an A plus, hundred percent a five.

Jan 08, 2020

What did you like best about your stay? What did we do well?
Therapy is very good, great people.

Nov 12, 2019

What did you like best about your stay? What did we do well?
The helpfulness of the staff.

Jan 28, 2021

What did you like best about your stay? What did we do well?
In difficult times the hardworking staff provided quality care with compassion and care for the patients' comfort. The food was great! Therapists were excellent. Sessions were scheduled almost every day with a variety of exercises. I felt about as safe as possible considering the circumstances due to the measures in place to ensure patients' safety- cleaning, testing and separation, masks, etc. Pleasant rooms. I consider myself fortunate to have been sent to such a good facility.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The aids were very helpful and attentive. The nurses would answer questions and give me answers to my questions. If I needed help didn't have to wait long. I thought the bed was pretty comfortable.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Cook was great. 1 aide was very helpful, washed my shirt when I threw up.

Dec 01, 2020

What did you like best about your stay? What did we do well?
The Doctor in my section is the one who found the med. I was taking caused diarrhea so I was very glad he took me off of it.

Nov 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My only comment is they would give the facility 5. I had an experience where the client had seen outside the provider, so he has no family, and I'm conservator, I'm not allowed to transport my client, so he had to pay for an agency to bring him there. I work for a lot of agencies in Connecticut, and typically when this happens, someone from the agency goes to the client's appointment. I think the situation like this if you don't have enough money, I would go to these appointments, just something to think about for future cases. Not every client has a family and money. So, I guess the facility doesn't transport staff is not allowed to go with the client their appointment. Hopefully, that something they look into.

Nov 06, 2020

What did you like best about your stay? What did we do well?
Clean place and staff was excellent.

Nov 06, 2020

What did you like best about your stay? What did we do well?
Were helpful

Nov 06, 2020

What did you like best about your stay? What did we do well?
Two cnas  were my angles they helped me so much when I couldn't do my personal hygene after using bathroom

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they did a good job from all of this . It's A tough job actually, but they manage to work on it.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy with the service. I think my dad is very happy in spite of language barrier.

Oct 07, 2020

What did you like best about your stay? What did we do well?
The compassion

Sep 09, 2020

What did you like best about your stay? What did we do well?
every things

Aug 25, 2020

What did you like best about your stay? What did we do well?
The nurses and aides were fantastic. Treated me with respect. The therapists were wonderful and praised me when I was doing great. Even the Janitorial ladies were great. Glendale did me the world of wonder.

Aug 03, 2020

What did you like best about your stay? What did we do well?
Physical therapy, Occupational therapy, Respiratory therapy. Most nurses and all nursing assistants were excellent very quiet and relaxing.

Jul 23, 2020

What did you like best about your stay? What did we do well?
Staff.
What did you like least about your stay? What could we improve?
Food - choices for meals.

Jul 01, 2020

What did you like best about your stay? What did we do well?
Some people were nice to me. A nurse named Doreen was very nice to me.

May 21, 2020

What did you like best about your stay? What did we do well?
Care

May 21, 2020

What did you like best about your stay? What did we do well?
Everything is alright.

Apr 13, 2020

What did you like best about your stay? What did we do well?
The therapy department was very good.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Helena the aide was excellent.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Your therapists were excellent.

Mar 31, 2020

What did you like best about your stay? What did we do well?
The therapy was very good and the equipment also especially the steps were different sizes which helped me tremendously.

Mar 31, 2020

What did you like least about your stay? What could we improve?
No complaints.

Mar 17, 2020

What did you like best about your stay? What did we do well?
Friendly staff.

Mar 13, 2020

What did you like best about your stay? What did we do well?
Met my basic needs.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Everything was really nice.

Mar 02, 2020

What did you like best about your stay? What did we do well?
The aide very helpful.

Feb 19, 2020

What did you like best about your stay? What did we do well?
Nurses were excellent, very helpful.

Feb 07, 2020

What did you like best about your stay? What did we do well?
Staff very friendly. Admin coordinator gave my wife tour to see the facility ahead of her arrival. Due to my hearing loss I found it difficult to understand persons with an accent. Very nice facility. My wife and 2 daughters are RNs and also thought the facility was excellent and very clean. Housekeeping deserves some praise.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Occupational Therapy and Physical Therapy.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Everything was very good.

Jan 11, 2020

What did you like best about your stay? What did we do well?
Employers are very nice and competent. Very willing to help especially the aides and cleaning crew. Hard working employees working understaffed. Physical therapists and social worker and nurses very good.

Jan 04, 2020

What did you like best about your stay? What did we do well?
Nurses and support staff were excellent. Best experience of many short-term rehab stays in other facilities. Went above and beyond. Offered to order other meals due to lack of appetite. Staff would visit for a few minutes even when extremely busy.

Jan 03, 2020

What did you like best about your stay? What did we do well?
The nurses and people that clean the room.

Dec 19, 2019

What did you like best about your stay? What did we do well?
The people working there. The best.
What did you like least about your stay? What could we improve?
Nothing.

Dec 13, 2019

What did you like best about your stay? What did we do well?
Rehab.

Dec 10, 2019

What did you like best about your stay? What did we do well?
A special thanks to Becky and Donna in PT and OT for their dedicated service and compassion. Nurses aide Helena who showed dedication to the comfort of her patients. To Helena a well deserved "obbligato"/

Nov 27, 2019

What did you like best about your stay? What did we do well?
Staff help was excellent.

Nov 19, 2019

What did you like best about your stay? What did we do well?
How clean and friendly people were.

Nov 19, 2019

What did you like best about your stay? What did we do well?
Free tea and coffee.

Nov 14, 2019

What did you like best about your stay? What did we do well?
Physical therapy was very good.

Nov 13, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They keep us informed very well. They're taking very good care of my family member.

Nov 12, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
We've been in many facilities over the years and this is by far the best.

Nov 06, 2019

What did you like best about your stay? What did we do well?
Very comfortable atmosphere. Nurses and Therapists were excellent,

Oct 31, 2019

What did you like best about your stay? What did we do well?
Physical and Occupational therapy. The morning exercise and afternoon programs. Loved the games especially Bingo getting to know the other patients- they came to be like "family". The staff for the most part.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Occupational Therapy- Becky, Jennifer Physical therapy-Donna Thomas Jackson This is why I choose Glendale because of the excellent physical therapy department. Patricia Witney- Speech Therapy- excellent also.

Oct 21, 2019

What did you like best about your stay? What did we do well?
The PT was the best.

Oct 16, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
More patient and individual time to the residents. They should also make interactions with their residents, like playing jokes with them or simple conversation will do. The place is clean and no odor.

Oct 16, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm very happy the way they take care of her. They should look over personal belongings. It will take forever to be returned. Other than that the facility is good.

Oct 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think you guys went above and beyond. It's a very beautiful place

Oct 04, 2019

What did you like best about your stay? What did we do well?
Melissa R who was the nurse who went over my discharge instruction when I left was wonderful. She took the time to go over the medication, and even made notes and a copy for my granddaughter. Front desk woman was friendly. Cafe staff offered to bring me snacks when I needed them.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Built up my confidence to become completely independent again. First surgery jitters!
What did you like least about your stay? What could we improve?
Liz my Nurse was exceptional (Lizzehe) Very caring! Thank you!

Sep 18, 2019

What did you like best about your stay? What did we do well?
Nurse Tim & Staff Rumaria were very warming and responded to concerns appropriately.

Sep 17, 2019

What did you like best about your stay? What did we do well?
The nurses and aids were wonderful to me. Had nothing bad about them.

Sep 06, 2019

What did you like best about your stay? What did we do well?
Supplied me with phone, T.V, and adjustable bed. Three good meals on time everyday, and snacks in between meals and at night time. Most people were very well mannered.
What did you like least about your stay? What could we improve?
One (male) nurse said I couldn't have my service dog. So I talked to the director and he said it was O.K. for my dog to stay with me. By the way, everyone loved him.

Sep 03, 2019

What did you like best about your stay? What did we do well?
Therapists were very understanding and made you feel right at home.