Glade Valley Center - Ratings

Glade Valley Center
4out of 5 - 85 Customer Satisfaction Ratings

56 West Frederick Street, Walkersville, MD 21793

4Overall Rating

Oct 02, 2019

What did you like best about your stay? What did we do well?
The PT- outstanding. Just wanted to be left alone when I first got there, but within a couple day I was a believer. I learned most everything that prepared me to come home.

Sep 23, 2020

What did you like best about your stay? What did we do well?
Interacting with the nurses and aides and getting to know them in the limited time they had. Thanks to all the special people who looked after me. Glade Valley made arrangement with Amedisys of Frederick. MD for follow up home care and they were excellent.

Sep 23, 2020

What did you like best about your stay? What did we do well?
The nurses and the GNA's  taking care of me very professional, helpful and friendly. 

Sep 23, 2020

What did you like best about your stay? What did we do well?
PT was excellent and their assistance to demonstrate equipment to my spouse.

Aug 18, 2020

What did you like best about your stay? What did we do well?
Friendly staff.

Apr 24, 2020

What did you like best about your stay? What did we do well?
This was my second stay at your facility. Both stays I received excellent care and treatment. What I liked best were your therapists. True professionals. Tim and Susan were there in 2015 during my stay. Always looked forward to doing what they asked of me. Thanks a million to both. John S. Cullop Jr.

Apr 14, 2020

What did you like best about your stay? What did we do well?
Private room.

Apr 14, 2020

What did you like best about your stay? What did we do well?
Most of the nurses were very nice.

Apr 08, 2020

What did you like best about your stay? What did we do well?
One of the Occupational therapists was extra helpful. Because her own father has Macular Degeneration, she offered good advice regarding my mom's Macular Degeneration. Also, my physical therapist was extra helpful in trying to find footrests for my mom's wheelchair though, he was unable to find any that fit properly. Most staff members were pleasant.

Apr 03, 2020

What did you like best about your stay? What did we do well?
Kindness and friendliness and very compassionate.

Mar 31, 2020

What did you like best about your stay? What did we do well?
The nurses, therapists and aides were excellent. They provided the care that I needed. Staff was wonderful and helped me enormously. Your food is quite good. I was surprised.

Mar 25, 2020

What did you like best about your stay? What did we do well?
Most of your staff did a terrific job.  Nurses did a great job.

Mar 25, 2020

What did you like best about your stay? What did we do well?
Physical therapy.

Mar 25, 2020

What did you like best about your stay? What did we do well?
The physical therapy team is excellent.

Mar 25, 2020

What did you like best about your stay? What did we do well?
1. Everything was good  2. Everything

Mar 23, 2020

What did you like best about your stay? What did we do well?
The aides were very compassionate and helpful. The therapists listened to my goals.

Mar 17, 2020

What did you like best about your stay? What did we do well?
The people.
What did you like least about your stay? What could we improve?
Food.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Food good Weekday workers better.

Feb 25, 2020

What did you like best about your stay? What did we do well?
It was great! Lunch-Dinner was great! Activities were great - I played Bingo, had fun at the social times.

Feb 25, 2020

What did you like best about your stay? What did we do well?
The staff were well trained and addressed all clinical needs.

Feb 10, 2020

What did you like best about your stay? What did we do well?
Courteous professional care. Staff absolutely wonderful and caring.
What did you like least about your stay? What could we improve?
My experience was outstanding. Everyday the care was extraordinary, staff pleasant and made me feel at home. Always smiling staff and prompt attention to my needs.

Jan 16, 2020

What did you like best about your stay? What did we do well?
The therapy was great.

Jan 16, 2020

What did you like best about your stay? What did we do well?
Staff was generally pleasant.

Jan 03, 2020

What did you like best about your stay? What did we do well?
Unit Director on Haven is a great asset to Glade Valley. Staff overall were great.
What did you like least about your stay? What could we improve?
The food

Dec 22, 2019

What did you like best about your stay? What did we do well?
excellent physical therapists

Dec 19, 2019

What did you like best about your stay? What did we do well?
The employee were very nice. The cleaner are very polite. Very respectful to the patient.

Dec 10, 2019

What did you like best about your stay? What did we do well?
Providing social activities. Hair salon, bingo, Halloween party, trick or treat, spa day. Therapy went well. Social workers very responsive to needs.

Dec 10, 2019

What did you like best about your stay? What did we do well?
The PT and OT were fantastic. The therapists were very helpful in getting my problem were back to normal functionally. I'm very appreciative of the time spent in Rehab with them!

Nov 12, 2019

What did you like best about your stay? What did we do well?
Everyone was very nice.

Nov 12, 2019

What did you like best about your stay? What did we do well?
I had stayed at Glade in 2016 after a hip replacement. Had a great experience. Decided if I needed care in future, Glade would be my choice. I like the cleanliness of the facility, the friendly nurses and staff, the special attention and care by the PT department. Thanks to all!

Nov 12, 2019

What did you like best about your stay? What did we do well?
The best thing was the food.

Nov 12, 2019

What did you like best about your stay? What did we do well?
The nursing staff was very good and they were very helpful.

Nov 12, 2019

What did you like best about your stay? What did we do well?
The care, the help and therapists, were all very good. The nurse was great.
What did you like least about your stay? What could we improve?
The food it was not hot, coffee was cold no butter, no salt.

Oct 21, 2019

What did you like best about your stay? What did we do well?
All therapists. Were helpful and bright.

Oct 10, 2019

What did you like best about your stay? What did we do well?
Everyone was very friendly and nice.
What did you like least about your stay? What could we improve?
The amount of food at each meal was too much.

Oct 10, 2019

What did you like best about your stay? What did we do well?
Therapists were great, they gave me such useful information. They were encouraging and challenging. Always prepared, Always with some praise. Can't imagine a better set of therapists.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The C N A 's were all friendly.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Therapy was great and therapists were even greater.
What did you like least about your stay? What could we improve?
Some of the nurses were not as professional as they should be.

Oct 02, 2019

What did you like best about your stay? What did we do well?
My stay went very well!

Oct 02, 2019

What did you like best about your stay? What did we do well?
Facility was nice. I just did not want to be there.

Oct 02, 2019

What did you like best about your stay? What did we do well?
The nurses were great The Therapy was great. The Doctor was very helpful.

Sep 06, 2019

What did you like best about your stay? What did we do well?
The physical and occupational therapy was excellent. The administrator and floor manager were available to discuss concerns, but changes were minimal.