Franklin Woods Center - Ratings

Franklin Woods Center
3.9out of 5 - 155 Customer Satisfaction Ratings

9200 Franklin Square Drive, Baltimore, MD 21237

3.9Overall Rating

Feb 02, 2021

What did you like best about your stay? What did we do well?
Very clean.

Jan 28, 2021

What did you like best about your stay? What did we do well?
The staff was great.

Jan 28, 2021

What did you like least about your stay? What could we improve?
The food could be improved.

Dec 28, 2020

What did you like best about your stay? What did we do well?
Trained good people. Pleasant and happy employees. I enjoyed everyone who came in. You made sure I was safe in every way.

Dec 01, 2020

What did you like best about your stay? What did we do well?
The physical therapy was very good. The nurses were mostly pleasant.

Dec 01, 2020

What did you like least about your stay? What could we improve?
I'm not happy recuperating anywhere other than my home. All get well facilities do their very best. Thank you.

Oct 07, 2020

What did you like best about your stay? What did we do well?
Therapy and nurses were excellent

Sep 23, 2020

What did you like best about your stay? What did we do well?
The staff are compassionate, caring, and knowledgeable.

Sep 23, 2020

What did you like best about your stay? What did we do well?
My schedule for therapy.

May 27, 2020

What did you like best about your stay? What did we do well?
The therapy team provided good exercises, and they were understanding.

May 12, 2020

What did you like best about your stay? What did we do well?
The Center is very clean. Everything was great!

Feb 25, 2020

What did you like best about your stay? What did we do well?
Almost everything was done well. I liked all the therapists which seemed to be trained very well. I had good communication with most of them. Job well done. The center as a whole was keep nice looking.

Dec 11, 2019

What did you like best about your stay? What did we do well?
The best thing about my stay was the nursing staff and the PT Staff. The nurses and aids were very responsive to my needs. They kept me up to date on the pain medications and other medications. I can't say enough about the quality of the PT staff. They were very professional and helped me get on my way to recovery. They were very attentive and they made me want to exceed.

Aug 28, 2020

What did you like best about your stay? What did we do well?
Doctors were good and concern.

Aug 11, 2020

What did you like best about your stay? What did we do well?
Treated me very well

Aug 07, 2020

What did you like best about your stay? What did we do well?
Social workers and others that communicated during the Covid restrictions. Family was contacted almost daily to assure safety and quality of care.

Aug 03, 2020

What did you like best about your stay? What did we do well?
Your employers made me feel comfortable, they were very polite, clean, and neat, nice to converse with. The therapists were very patient and most helpful to me.  I am thankful for their help! Highly recommended Franklin Woods Center!
What did you like least about your stay? What could we improve?
More choices of menu needed. But considering the Covid-19 problems I understand the problem.

Jul 01, 2020

What did you like best about your stay? What did we do well?
Loved all the staff some more than others, but all were great.

May 21, 2020

What did you like best about your stay? What did we do well?
The staff was very friendly. The food was very tasteful.
What did you like least about your stay? What could we improve?
The bathrooms could have been cleaner.

May 21, 2020

What did you like best about your stay? What did we do well?
Everyone did their best.to provide me with the care. I needed to return home. The care they gave me was excellent.

May 01, 2020

What did you like best about your stay? What did we do well?
A chance to relax after my injury. Most of the staff was very helpful.

May 01, 2020

What did you like best about your stay? What did we do well?
Very clean and no COVID virus there. Staff all nice and good physical therapy.

Apr 14, 2020

What did you like best about your stay? What did we do well?
Therapy was excellent.

Apr 08, 2020

What did you like best about your stay? What did we do well?
None. Your Physical Therapist. The therapist that helped me recover were all very good.

Mar 31, 2020

What did you like best about your stay? What did we do well?
I came there for physical and occupational therapy. That was the best aspect of my experience.

Mar 31, 2020

What did you like best about your stay? What did we do well?
RN Nursing and PT/OT therapists were great.

Mar 23, 2020

What did you like best about your stay? What did we do well?
Everyone treated me with compassion and were very attentive.
What did you like least about your stay? What could we improve?
Everything was fine.

Mar 23, 2020

What did you like best about your stay? What did we do well?
Staff were always friendly and were concerned.

Mar 06, 2020

What did you like best about your stay? What did we do well?
The nursing staff and physical and occupational therapists were fabulous! Both roommates were compatible to me! Cleanliness of facility!

Feb 25, 2020

What did you like best about your stay? What did we do well?
Everyone was very helpful.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Nurse  was excellent as was . The RT, the aides were super especially . The PT and OT was great. The food was excellent.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Therapists very helpful.
What did you like least about your stay? What could we improve?
The dining experience. 

Feb 25, 2020

What did you like best about your stay? What did we do well?
Someone always there to help.

Feb 11, 2020

What did you like best about your stay? What did we do well?
The kindness of the staff and my roommate.
What did you like least about your stay? What could we improve?
You all did quite well. Thank you.

Feb 07, 2020

What did you like best about your stay? What did we do well?
Staff's attitude.

Feb 07, 2020

What did you like best about your stay? What did we do well?
The unit secretary. Any problems or issues that you reported to her was taken care of ASAP.

Feb 05, 2020

What did you like best about your stay? What did we do well?
The techs were very attentive.

Feb 05, 2020

What did you like best about your stay? What did we do well?
Physical therapy.

Jan 27, 2020

What did you like least about your stay? What could we improve?
Attending on time to my needs.

Dec 13, 2019

What did you like best about your stay? What did we do well?
Your therapists are very knowledgeable and understanding when it comes to what is needed to recover.

Nov 19, 2019

What did you like best about your stay? What did we do well?
Most staff members were very helpful and made every effort to take care of me. I was there two weeks before I knew a shower was available not every day but at least once every couple weeks. The daily wash up handled by nursing assistant was great. She made me a feel very comfortable as we worked together and I was able to do by myself under her supervision.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Nursing staff was compassionate. Make me feel like they cared. Therapists were great.
What did you like least about your stay? What could we improve?
Meals were not always served hot when delivered to the room. Therapy schedules not always followed.

Oct 29, 2019

What did you like best about your stay? What did we do well?
1. The food that I received. 2. The therapy that I received.
What did you like least about your stay? What could we improve?
A little too much light, I had trouble sleeping at times.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Clean. Good therapy program. Good food.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Most nursing excellent. Food good. Therapists excellent.
What did you like least about your stay? What could we improve?
Nursing 100% could improved. Not as friendly and need more energy. I definitely would refer my friends here I enjoyed my stay.

Oct 29, 2019

What did you like best about your stay? What did we do well?
People who worked there were kind.

Oct 29, 2019

What did you like best about your stay? What did we do well?
Therapy.

Oct 24, 2019

What did you like least about your stay? What could we improve?
I would say that the thing that I least liked there at Franklin Woods was the food. I would suggest providing the patients with higher quality food. Other than that, I cannot think of anything else to improve upon. Again, thank you so much! 

Oct 21, 2019

What did you like best about your stay? What did we do well?
Very caring staff, clean facility

Oct 21, 2019

What did you like best about your stay? What did we do well?
Nursing technician is a great representative for your organization. She shows compassion was very helpful and made my stay as pleasant as it could be!  The therapist is a gem. Do not lose her!

Oct 16, 2019

What did you like best about your stay? What did we do well?
Clean- odor free.

Oct 16, 2019

What did you like best about your stay? What did we do well?
I feel safe and I was glad that there were someone taking care of my medicines. I was in so much pain, I could not have done it correctly. I was also glad that they were taking my blood pressure and glucose. I really appreciate that!
What did you like least about your stay? What could we improve?
Communication with the dining staff and the patient.

Oct 16, 2019

What did you like best about your stay? What did we do well?
The staff was excellent, very compassionate. The therapy team, I can not say enough about! They were compassionate, knowledgeable and caring!

Oct 14, 2019

What did you like best about your stay? What did we do well?
Personnel.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Staff was mostly friendly. I was very satisfied with the Physical and Occupational Therapy. The staff was very good in that department.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Nice atmosphere and everyone pleased.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Like the Nursing and PT care.
What did you like least about your stay? What could we improve?
The Doctor on hand and the food meal.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Therapists were excellent.  Friendly, good attitude, very helpful.

Sep 17, 2019

What did you like best about your stay? What did we do well?
There were places to sit quietly with my family. Everything was comfortable, bright and cheery. The staff was up beat. The outside garden was great

Sep 17, 2019

What did you like best about your stay? What did we do well?
You were there when I needed help, fresh water/drinks or anything else, The care I received from my nurses was especially excellent.

Sep 06, 2019

What did you like best about your stay? What did we do well?
Occupational health and PT very professional and pleasant.

Sep 03, 2019

What did you like best about your stay? What did we do well?
Therapy.  Having a shower. I enjoyed the meals.