Fox Hill Center - Ratings

Fox Hill
4out of 5 - 98 Customer Satisfaction Ratings

1253 Hartford Turnpike, Vernon Rockville, CT 06066

4Overall Rating

Sep 29, 2020

What did you like best about your stay? What did we do well?
Food, my nurse 

Sep 01, 2020

What did you like best about your stay? What did we do well?
Communication with me, his caretaker was excellent. Andy was under the influence of anesthesia so his ability to appreciate his care and surroundings was compromised. The staff did a fantastic job of working for his release home. That was necessary to his mental health.
What did you like least about your stay? What could we improve?
Covid and a reaction to anesthesia affected his stay so an assessment of care was difficult. And due to isolation aggravated. That's why I'm doing the survey.

Dec 19, 2019

What did you like best about your stay? What did we do well?
The comfort of knowledge of medications I needed.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Appreciated having a private room for my condition.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Therapist were excellent to help me get back into shape.

Sep 13, 2019

What did you like best about your stay? What did we do well?
The best part was going home, but I appreciated the staff's concern for my privacy and the care I received from both the nurses and aides.

Dec 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
There have been some instances were there are people who are not familiar working with my mother who may come in from another wing and they don't look at her care card which is place to help them know what she needs so occasionally I get calls where the care card is not being followed. They should read the care card if they are not familiar so they understand the behavior of the patient. The administrative staff and the new director are hands down and amazing people for the most part and they really look at it as part of their life and not just a job. They are absolute gem, some of them. Debbie Oarth, Brenda and Shiela from Recreation, Jonah , Director and also the director of nursing , Donna, they have done a great job with all the effort that they put in.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am the court-appointed conservator for Asa Button, and he's also my nephew, and it's very difficult for me to have a contact with him for several reasons.

Nov 23, 2020

What did you like best about your stay? What did we do well?
One of my aids by the name of Tracy treated me very well. The nursing staff was very good except when I was discharged and I had to call in the Nurse Supervisor as I was supposed to get discharged at 11 am and I was still in bed at 9:45 am. It was a good thing that the nurse I had on second shift as I am sorry that I don't have her name, but she packed most of my clothes that night as she was very good to me. There was an aide on the
What did you like least about your stay? What could we improve?
[illegible] that when I asked her to fill my water bottle and all she could say was I have 17 people to get to you, and she never did so I went from second shift to the next second shift and when he came in I asked him and within 5 minutes I had ice water. All he could say was that was unacceptable and when Dr. Sharma and the Nursing Supervisor or the Head Nurse also said that was not the way Fox Hill is supposed to work. That place is so understaffed it is terrible as when you only have 1 aid to do the wing no wonder they can't get things done. Maria V. Webber

Nov 23, 2020

What did you like least about your stay? What could we improve?
Social worker was incompetent!

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
As I said, I would give them before covid 5 right across the board. I'm very very happy with Fox Hill. But covid has come and the governor says they can't have hair dressers. They haven't had any activities, they're stuck in their rooms. They can't go to the dining hall, they don't do activities like they used to because of the covid.

Nov 06, 2020

What did you like best about your stay? What did we do well?
Having my own room. Food great tasty. Had window
What did you like least about your stay? What could we improve?
Bring treated like crap 1st morning had accident pooped nurse was not nice at all, had major surgery was an accident.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The communication with the patients for me is not easy. The phone system is not good. They need to make the phones so that people that are hard of hearing like him can hear better. A lot of times he'll just hang up because he can't hear well enough.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think that during this time they should be taking extra time to be walking the patients so that they are not being secluded to their room and their body isn't deteriorating. It's really important they have extra staff on since family members can't go in. They need to take steps to have residents who are able to walk 2 to 3 rimes a day to use their body and muscles.

Oct 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It would be nice that the facility would be updated. It could use some fresh paint and wall coverings. The menu could be improved as some are not that appetizing.

Sep 29, 2020

What did you like least about your stay? What could we improve?
Not able to have visitors.

Aug 07, 2020

What did you like best about your stay? What did we do well?
Physical therapy- therapists were excellent.

Jun 17, 2020

What did you like best about your stay? What did we do well?
Most of the staff was very good to excellent.

Apr 24, 2020

What did you like best about your stay? What did we do well?
I liked the nurses. They went out of their way to respond to my needs. Respiratory therapist was great, understanding and caring.

Apr 18, 2020

What did you like best about your stay? What did we do well?
I was at Fox Hill from Jan. 11-Feb. 18 and, as far as I'm concerned, I was paired with the very BEST roommate I've ever had. In fact, she and I have remained good friends. Having such a friendly, considerate and fun roommate made my stay there at least 1000x better than it could have been. I will always be appreciative of how our pairing came to be. Also, I thought the food at Fox Hill was VERY good. The only criticism I have about the food is they serve scrambled eggs way too often in the morning. Switching it up with waffles and omelets or something would be a step in the right direction. Otherwise, I liked everything I ate there.
What did you like least about your stay? What could we improve?
When I came to stay at Fox Hill I brought along a little notebook, where I kept the names of everyone who came into my room and participated in my care. In all, there were 48 people -- CNAs, nurses, PT, etc. On the whole, the care I received at Fox Hill was VERY good and everyone I encountered conducted him/herself in a professional manner. Some of the staff went way above and beyond in their delivery of my care. I don't know their last names and am unsure of some of the spellings, but I hope you can figure out who I'm talking about -- the most outstanding staff members were (are): Christina (CNA), Patty B (PT), Patty (PT - short blonde hair - PT), Colby (CNA), Mark (Housekeeping), Barbie/Barbara (CNA - young, 2 young kids, talks fast), Ron (CNA), Terri (RN - usually works graveyard shift and zooms around the floor in an office chair), Tasha (CNA), Barbara (RN - blonde hair), Tracy (RN - petite, grey hair), Tracy (CNA), Scott (RN Supervisor), Mattie (CNA), Shameka (CNA), Maria (Housekeeping), and Barbara (RN - dark hair.) All of these staff members were EXTREMELY kind, friendly, funny, supportive, excellent bedside manner, all made strong positive connections with me and I hope they are appreciated and recognized by Fox Hill. Those folks are Fox Hill's strongest asset. I have two criticisms: 1) The CNAs DO NOT get the respect and support they deserve from many in the nursing staff and PT. It would serve the non-CNAs well to walk a mile in the CNAs shoes and spend at least an entire day doing their jobs. There were a number of times when the staffing levels for the CNAs were entirely too low - one CNA for way too many beds. There were tons of times where I'd witness nurses NOT being team players and helping CNAs who would be racing from room to room to meet patient needs. I was very disappointed to see that. 2) There are clearly communication problems between the staff in PT and the people on the floor, esp. CNAs. Over and over, it appeared that the left hand had no idea what the right hand was doing. On more than one occasion I witnessed PT staff giving CNAs attitude and being uncooperative. There's a serious disconnect between those two quarters that leads to a LOT of miscommunications and delays in patient care. They're all very nice people, everyone works hard to do their job but they don't seem to get constructive leadership. Those issues notwithstanding, I am extremely grateful for all of the help and care I received at Fox Hill. If I ever need post-op rehab again, I wouldn't hesitate to request Fox Hill again.

Apr 14, 2020

What did you like best about your stay? What did we do well?
The staff was normally friendly and helpful.  The Supervisor 3-11 was a particular bright spot and very accommodating.

Apr 13, 2020

What did you like best about your stay? What did we do well?
The day shift aides were excellent (Tracey especially) Night shift a lot to be desired. wife C.J. Boldug
What did you like least about your stay? What could we improve?
Night shift nurses to be more pleasant. (spouse) C.J.B.

Mar 31, 2020

What did you like best about your stay? What did we do well?
Administration and therapists were extremely responsive and pleasant. Very professional.

Jan 17, 2020

What did you like best about your stay? What did we do well?
The food was very good. The staffs are great.

Jan 08, 2020

What did you like best about your stay? What did we do well?
Physical and occupational therapy

Jan 03, 2020

What did you like best about your stay? What did we do well?
Physical therapy and closeness to my home.

Nov 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No, we were surprised when we picked Fox Hill and my mother is totally happy there and we're pleased.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Everything was very good

Nov 12, 2019

What did you like best about your stay? What did we do well?
Working with the therapists. That is why I came here.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Everyone was nice as hell to me,The first day I got there I was suppose to to Wood Life but I am glad that I stayed at Fox Hill, I am coming back for my knee.