Dunbar Center - Ratings

Dunbar Center
4.1out of 5 - 95 Customer Satisfaction Ratings

501 Caldwell Lane, Dunbar, WV 25064-2026

4.1Overall Rating

Feb 24, 2021

Additional comments you would like the Center team to know?
I appreciate their love, support and the care that they gave me.

Sep 18, 2020

Additional comments you would like the Center team to know?
No

Nov 21, 2019

Additional comments you would like the Center team to know?
They were good to me every time.

Oct 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a great job. They take good care of him. I would recommend them to anybody.

Jan 06, 2021

Additional comments you would like the Center team to know?
Everything is good.

Dec 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They've been excellent to us.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We can't see the care he's getting you what I'm saying how can you do survey when you're in the midst of Covid. And no one has access. On a day to day basis I mean he has a colostomy, he has a urine bag. I don't he gets the point of care supposed to be like 2 hours I don't think he gets that. It depends on what day it is. It varies. It's consistent. But the staff changes and I'm not there to know who's working and when things are happening. They don't communicate as much as I would like. But on some things and other things they go over board. So they try to communicate with us I can't complain about that. With Covid it's a constant. They always calling, they're sending in emails. They keep us updated on what's going on with that. And they try to zoom. I don't want to zoom with people I don't know but they offer zoom. They offer services that I choose not to take advantage of. But they do try to communicate however I would like to know when his medicine changes and when they're checking him for UTI and the results of the UTI. And we used to get those things but we haven't been getting them, the notifications. I think they've had a lot of staff changes and that could be a part of it. I think they're trying hard like I sad there are some areas that would need to be improved and I think we've addressed that this week actually and it should be better. But they have kept us informed. They have done everything they can to keep us updated I can't complain.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's been to long since I've been in there over the covid because we can't get in. I haven't been able to get in since they did the covid shutdown. Either or not I think under the circumstances they are doing the best they can.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have done an excellent job. Overall the staff have been very good. They go above and beyond.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think it's great. He's always said mom the food is good here and the people treat you good here which I know you do. And see that makes me feel better.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It would be nice if there was at least 2 choices. The patient reads a lot but did not know there was a library available. He had to know about it from another person. It would have been nice if there were pamphlets that tell us about the available facilities for the patient, the library especially.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are just excellent people to work with.

Oct 16, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are just excellent people to work with.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They were very good during this Covid.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, I think they do an amazing job. I think they have taken every proactive course available to prevent Covid from getting there. I feel like my father is safe. I feel like he is well taken care of. I feel like the staff is very caring, very knowledgeable, and they're very informative. They let me know everything and anything that's going on. I honestly can't think of a better place for him to be besides me at home. I would highly recommend Genesis Dunbar to anybody.

Sep 16, 2020

Additional comments you would like the Center team to know?
There was a confusion with the discharge. We even have to go back and settle all the paperwork there. So far all of them are good to me.

Sep 16, 2020

Additional comments you would like the Center team to know?
No

Sep 08, 2020

Additional comments you would like the Center team to know?
The food was not good. I'm not complaining about the care, just the food.

Jul 29, 2020

Additional comments you would like the Center team to know?
I wish they have better menu.

Jul 29, 2020

Additional comments you would like the Center team to know?
None

Jul 22, 2020

Additional comments you would like the Center team to know?
No, not really.

Mar 13, 2020

Additional comments you would like the Center team to know?
The food is not too good. 

Mar 10, 2020

Additional comments you would like the Center team to know?
No, I was pleased.

Jan 09, 2020

Additional comments you would like the Center team to know?
The staff could be a little faster when people need help.

Jan 06, 2020

Additional comments you would like the Center team to know?
Everybody treated me nice and I'm very lucky. Thank you all.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They were really good to my mom.

Oct 11, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
If they can be more proactive to give them more exercises so that they can also help my mother to move and do some activities. I know mom is happy with the facility.