Cypress Cove Center - Ratings

Cypress Cove Center
4.1out of 5 - 99 Customer Satisfaction Ratings

200 Alabama Ave., Muscle Shoals, AL 35661-3102

4.1Overall Rating

Dec 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
During this pandemic, I felt like the staff has kept me well informed of how my father is doing, and I am proud of the care that he is receiving.

Dec 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I have been very satisfied with the care that my mother is receiving at Cypress Cove.

Dec 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I feel like the facility has done a great job of handling this tough situation of COVID-19.

Jan 27, 2021

Additional comments you would like the Center team to know?
I was well taken care of. They had a wonderful staff. They were good to explain anything to you and helped you with your treatment in whatever. And the exercise department, they were nice and they had a lot of patience in helping me. It was a good experience and I was treated really well.

Jan 20, 2021

Additional comments you would like the Center team to know?
I wouldn't go there again.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They took excellent care to her and I appreciate them and what they also did to her.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
 Everything's been great.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My main concern is that the residents are in their room 24/7 an not being able to get any exercise. There is enough staff to help them out. The dietician should work better and be more involved with the residents. They are consuming to much food and gaining more weight. They are not eating healthier food.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they did a very good job during this pandemic.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. She's been treated very well. Everything is very good. We don't need to worry because they're doing their job.

Sep 23, 2020

Additional comments you would like the Center team to know?
I really appreciate what they do.

Sep 01, 2020

Additional comments you would like the Center team to know?
Excellent staff. They should all get raises.

Aug 26, 2020

Additional comments you would like the Center team to know?
I thought they were nice and friendly.

Aug 20, 2020

Additional comments you would like the Center team to know?
They were excellent. I love them. They're great. I miss them. I would recommend them to anybody. Their attitudes are wonderful. It was always a happy moment. They kept me smiling. Keep those set of people right there. They are really wonderful.

Jul 08, 2020

Additional comments you would like the Center team to know?
We just want to thank them for everything they have done.

Apr 22, 2020

Additional comments you would like the Center team to know?
I think their nursing staff was far superior than any of the other staff there. I think the therapy department could use a little help.

Apr 15, 2020

Additional comments you would like the Center team to know?
They were very kind to her.

Feb 27, 2020

Additional comments you would like the Center team to know?
I received good nursing care and they are all very nice.

Dec 05, 2019

Additional comments you would like the Center team to know?
I would like to thank all of them who helped me down there.

Oct 22, 2019

Additional comments you would like the Center team to know?
I just wanna thank everybody for all the good work they were doing in there.

Oct 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
We were just pleased on everything. The food, nurses and the facility were all great. We were just happy.

Oct 10, 2019

Additional comments you would like the Center team to know?
Everything was just excellent. You don't see excellence much anymore. I would recommend them to anyone.

Oct 09, 2019

Additional comments you would like the Center team to know?
Everything was wonderful to me. I had good service.

Oct 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a very good a job there. They take excellent care and treat you like a family.

Oct 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I would suggest if they could put some phones in every room so that patients can easily call their families.

Sep 20, 2019

Additional comments you would like the Center team to know?
They were excellent.

Sep 17, 2019

Additional comments you would like the Center team to know?
Everybody up there was just great.

Sep 12, 2019

Additional comments you would like the Center team to know?
I love them and I respect them for how they treated me.