Crestview Center (KY) - Ratings

Crestview Center KY
4.3out of 5 - 93 Customer Satisfaction Ratings

1871 Midland Trail, Shelbyville, KY 40065-9111

4.3Overall Rating

Dec 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They took really good care of her. They makes sure she is glammed and I can say they are really good people there. They help me during my father's passing and they truly understand my mother now. The staff was really caring for their patients.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I have been extremely impressed with their efforts to keep my sister safe and what they've done to keep covid out. They've done a wonderful job. They're very good about communicating. They get right back to me either though a phone call, email or a text message.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I have been extremely impressed with efforts to keep the residents safe and keeping COVID out. They have done a wonderful job. They are very good at communicating either through phone, email or text message.

Feb 01, 2021

Additional comments you would like the Center team to know?
There just seems to be more coordination of care with the facility when they are going to discharge a frail person or like when they are feeding.  They need to improve their food service.

Jan 29, 2021

Additional comments you would like the Center team to know?
It was clean and nice. I will recommend it.

Dec 02, 2020

Additional comments you would like the Center team to know?
I understand that institutional food is hard to do. The meals were cold. It was the most bland borderline food that I ever had. It was terrible.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
With covid, you can't go visit, but I really like the idea that they set up something where I can talk to him for half an hour every Thursday. Other family members have been able to talk with him too. I'm really satisfied with them in that part.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
With this whole virus thing that the communication needs to be better. I would call and ask questions and they would say they don't know. She'll be 94 this weekend and she can't hear and see very well, so I am dependent on them to be my eyes and ears to know what is going on and I feel like that could have been improved more. And I wasn't very happy with the discharged like today when I picked her up they didn't know what medicine she had for the day, the medicine she was taking, am bringing her home, I need to know what kind of medicine she'd already had for the day and what she was gonna need for the rest of the day and no one could give me those answers.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Other than the pandemic that limit everything. Other than that, we're really happy and satisfied.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I don't think so. I'm happy and satisfied. 

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I do like Crestview.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am just disappointed as I am not able to be with my mother because of the virus. I appreciate the facility of how far they gone to protect the residents from the virus.

Sep 16, 2020

Additional comments you would like the Center team to know?
They have an awesome staff. I really appreciate all the love they give to him.

Aug 17, 2020

Additional comments you would like the Center team to know?
They are the best, before I was with a different unit of care for the last 3 months. They're different.

Aug 11, 2020

Additional comments you would like the Center team to know?
They did good. The physical therapist, Cathy was excellent. Chelsea was also good. They did help in making a way for me to finally see him when he got out of quarantine. He said they had good food.

Jul 29, 2020

Additional comments you would like the Center team to know?
If you have a need and you don't know how going about it to get the need met, they would help you.

Jul 01, 2020

Additional comments you would like the Center team to know?
They gave my father exceptional care. They were loving and kind. The physical therapy was wonderful. I would highly recommend them.

Apr 01, 2020

Additional comments you would like the Center team to know?
They treated my mother really good. We appreciate the care that they gave to my mother while she was there.

Mar 20, 2020

Additional comments you would like the Center team to know?
The staff was very sweet and very considerate. We really appreciate that.

Mar 13, 2020

Additional comments you would like the Center team to know?
They're so much better than any other place that I've ever been before.

Feb 28, 2020

Additional comments you would like the Center team to know?
Everything was very good and I really enjoyed the help that I got from them.

Feb 27, 2020

Additional comments you would like the Center team to know?
I just think they were wonderful. They were there at a time I need them. They were there to help me do what I have to do. It's just wonderful. That's all I can say.

Jan 29, 2020

Additional comments you would like the Center team to know?
The entire place was good.

Jan 21, 2020

Additional comments you would like the Center team to know?
I knew that I loved the physical therapy group when I walked in. My mother is a retired English teacher and they were having her do exercises and reading her poetry. It made her want to go because mom doesn't like exercise. Everything was really nice. All the people were wonderful.

Jan 18, 2020

Additional comments you would like the Center team to know?
The area where he was was very cooperative,. There were no problems.

Nov 23, 2019

Additional comments you would like the Center team to know?
 The therapists were doing fine.

Nov 22, 2019

Additional comments you would like the Center team to know?
I was very comfortable with the staff.

Nov 05, 2019

Additional comments you would like the Center team to know?
There were 3 nurses in particular that did a super job. 1 was Beth, 1 was Miyomi and the other is Jack.

Nov 01, 2019

Additional comments you would like the Center team to know?
No, they do a wonderful job. Keep up the good work.

Oct 30, 2019

Additional comments you would like the Center team to know?
Some of my mom's items were missing and we never found them when I did the laundry. The chairs in the room was filthy. They were dirty. They're nasty. They either need to put new chairs in or clean those.

Oct 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The are doing an excellent job. She likes it there and they treat her well.

Sep 25, 2019

Additional comments you would like the Center team to know?
No. I was pretty pleased with the overall situation.

Sep 16, 2019

Additional comments you would like the Center team to know?
The rehab personnel that they have there are very professional and has a very good attitude.

Sep 13, 2019

Additional comments you would like the Center team to know?
The therapy was very good

Sep 13, 2019

Additional comments you would like the Center team to know?
I really appreciate everything they did.