Crestview Center - Ratings

Crestview Center PA
3.7out of 5 - 103 Customer Satisfaction Ratings

262 Toll Gate Road, Langhorne, PA 19047

3.7Overall Rating

Jan 21, 2021

Additional comments you would like the Center team to know?
It was great they treated me fine and my needs are met. I have good things there and it was great.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Just that I've always been pleased with their care of her. They go out of their way to be compassionate. God bless you all.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Through this whole pandemic, they have been amazing. They have zoom calls, and they're doing it three times a week. They're all so informative and transparent. I am overly impressed with them all. It's a great place.

Nov 18, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, we were very satisfied with her stay there.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The facility is wonderful. They were very compassionate and dedicated to the residents.

Sep 15, 2020

Additional comments you would like the Center team to know?
I've been to 5 rehab facilities and this is the best I've been at.

Jul 23, 2020

Additional comments you would like the Center team to know?
They should keep up the good work.

Jan 03, 2020

Additional comments you would like the Center team to know?
He had a very good experience there. Everybody was so nice. They were helpful. They went out of their way to make sure he was comfortable.

Jan 02, 2020

Additional comments you would like the Center team to know?
They were fine with me. I had to say I had a very good care.

Dec 06, 2019

Additional comments you would like the Center team to know?
They were fantastic. They are very polite and very friendly. They met all my needs. That's it.

Oct 07, 2019

Additional comments you would like the Center team to know?
They were just wonderful.

Jan 18, 2021

Additional comments you would like the Center team to know?
None

Jan 18, 2021

Additional comments you would like the Center team to know?
No.

Jan 13, 2021

Additional comments you would like the Center team to know?
None

Dec 18, 2020

Additional comments you would like the Center team to know?
No.

Dec 07, 2020

Additional comments you would like the Center team to know?
I feel the they were short staffed as things were not available. It was not a good experience overall. I didn't enjoy the food. It wasn't prepared well because it was medium rare. They don't have a menu but only 2 selections.

Dec 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Dec 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's hard not being in there. They're doing the best they can under difficult circumstances with Covid breaking out again all over the place. One thing my sister complains about is the food and there are certain dietary restrictions that she has and certain things she doesn't eat. They don't always honor that.

Nov 24, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Nov 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't think they took care of her the way they should.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My biggest concern is that I noticed that things are going missing. I went there 1 day and her clothes were not hers.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 05, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a great job

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My brother sometimes complains on how long it takes to get something done. He's totally relying on the staff. Sometimes he sits forever. Throughout this whole pandemic, Troy and his staff were outstanding. I can't thank them enough for what they did, and I hope they're all well.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I really don't have any problems there.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I know their work is hard. I don't want to down them from what they do. I know everybody has a hard job to do there and I bless them all. And I pray for them as also as I pray for the patients.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 22, 2020

Additional comments you would like the Center team to know?
No. The only thing is they messed my billing up and I have to call them and try to get that workout.

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
 I think the laundry situation is not satisfactory. Things missing. 

Oct 13, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to visit more often.

Sep 23, 2020

Additional comments you would like the Center team to know?
They should put out a menu for the food they serve on a weekly basis. Nobody knows what you would get until you get served. It's really a guessing game. The staff answered sarcastically sometimes.

Sep 23, 2020

Additional comments you would like the Center team to know?
No. I was treated decently there.

Aug 27, 2020

Additional comments you would like the Center team to know?
No.

Aug 12, 2020

Additional comments you would like the Center team to know?
None

Apr 24, 2020

Additional comments you would like the Center team to know?
None

Apr 03, 2020

Additional comments you would like the Center team to know?
There is a lot to be done to improve their service. 

Mar 30, 2020

Additional comments you would like the Center team to know?
They need to work on their staff and how they treat people. I did everything I could possibly do to get out of there. 

Mar 13, 2020

Additional comments you would like the Center team to know?
They really need to work on their food. They told us about therapy, but nothing happened over the weekends. There was this one exceptional staff from there and he's like a helper from there. I forgot his name, but he was so good to us.

Feb 21, 2020

Additional comments you would like the Center team to know?
I don't have enough with most of the shower times. I just want privacy with the room and they should add more of it.

Jan 20, 2020

Additional comments you would like the Center team to know?
I didn't have a problem with the place.

Jan 08, 2020

Additional comments you would like the Center team to know?
The people who are there need to interact more with the residents as most are sitting in. They should have more conversations and activities with the residents.

Jan 07, 2020

Additional comments you would like the Center team to know?
The food was always cold. When you press the button for assistance to go to the commode it would take them too long to come.

Dec 30, 2019

Additional comments you would like the Center team to know?
The people were excellent. The staff were warm-friendly people. I didn't deal with the administrator part. The food was terrible. That was the biggest part that wasn't good in that facility.

Dec 17, 2019

Additional comments you would like the Center team to know?
He needed help with somebody who is bilingual to translate to him what was happening there on the daily basis, and I believe there's somebody there, but she was very rude. She would decline to help, and there were a lot of misunderstandings because of the language barrier. He was in a diabetic diet, but he was fed with meals that were not meeting his diet.

Dec 11, 2019

Additional comments you would like the Center team to know?
None.

Nov 18, 2019

Additional comments you would like the Center team to know?
They probably should have better people in there that have more compassion. I am not talking about the nurses, I'm talking about the people that work with the nurses, the aides that there should be some at night shift that have more compassion because day shift is way different than any other shift.

Oct 18, 2019

Additional comments you would like the Center team to know?
Worst food I've ever had in my life because of the taste and they don't know how to cook it.

Oct 14, 2019

Additional comments you would like the Center team to know?
I think they had to make a little bit searching on patients' personal things. I know he had a lot of trouble sleeping at night due to a lot of noise at night. That's what he always complained about . I know he was satisfied with the food. He was very happy that they allowed him to smoke. To me, I think they took good care of him. I just wished they gave him blanket to sleep because they never gave him anything to sleep with. The place was clean. They were very cooperative with the things we asked. I think whatever the problem, they handled it very well.

Sep 25, 2019

Additional comments you would like the Center team to know?
The social services team could be more helpful to the families when they're discharging these patients. Once these insurance companies say that this is the last date of their stay, they stop working. They don't wanna work or help you and assist you in any way with your needs. I've had to call these doctors to give additional things that should've been setup when she got home. They could train their nursing staff a little bit better. The CNAs were horrible. They had bad attitude and unprofessional. They brought their personal lives into the patients and I thought it was very unprofessional.

Sep 24, 2019

Additional comments you would like the Center team to know?
The physical therapy was really excellent. They got my mother back on track. The only complaint she had was the food. It was really bad.

Sep 18, 2019

Additional comments you would like the Center team to know?
They need to improved their food and they need to have more staff at night.

Sep 18, 2019

Additional comments you would like the Center team to know?
Just they should have a younger section because I could get around. I'm not at risk. I don't have to have a monitor in my ankle. I came in, I should have been able to use a walker. I could use the bathroom. I want to get out as quickly as possible. They told me originally I'd be there two weeks. I couldn't take it. I was like you got to get me out this week, so that's why they rushed it along which is good so I'm getting home care now.