Cheyenne Mountain Center - Ratings

Cheyenne Mountain Center
3.8out of 5 - 140 Customer Satisfaction Ratings

835 Tenderfoot Hill Rd., Colorado Springs, CO 80906-3903

3.8Overall Rating

Dec 02, 2020

Additional comments you would like the Center team to know?
I did enjoy staying there but nobody ever told why I was there. I was surprised knowing when I got home.

Dec 02, 2020

Additional comments you would like the Center team to know?
There were some really good nurses and then there were some nurses that need to relearn compassion and empathy.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My only concern is that someone stole the power chord for scooter.  That's it. Overall we are pretty satisfied with the care that he gets.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's very difficult of this survey because it's been essentially 8 months since the lock. Because of the difficulty of access of the facility. Which is no fault to theirs. And so most of my questions are kind of referring to pre-CoVid, because you asked some details that are not visible anymore.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. Everything is being taken care of quite naturally.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Other than the staff is very outstanding and because of their staff, that's why my parents are there.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The facility itself I appreciate what a lot of them do. Under this circumstances I think that they really tried to make changes. I hope the food area could improve.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, they were great especially the nurse.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We put her in the best one.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything is good. It's just hard to reach people by phone, so I've just gone to emailing them. Sometimes you just wanna talk to someone.

Oct 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Not really at this time.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing a fantastic job in keeping my loved one safe there. I feel that it's very safe in that facility.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
The Covid play's a big role in the ability to do a lot of the question asked unable to judge.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
TV issues - TV never works.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
Laundry - not getting some of my clothes back. Housekeeping does very well for me. Activities does very well for me.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
Continuity of care - the staff that we know are excellent - but so many others I don't know and they don't know my needs. I miss the people she (illegible). No family is involve. I don't talk to management.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
I feel that I do not belong here. I would like to elaborate in a different type forum.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
Activities is  good. CNA is good. Laundry is  good.

Sep 29, 2020

Please use the space below for any comments, suggestions, or concerns.
People who work here are good. I enjoy everyone. 

Jul 15, 2020

Additional comments you would like the Center team to know?
The staff went out of their way to help him, and we're very pleased.

May 19, 2020

Additional comments you would like the Center team to know?
The nurses and techs that I had working with me daily made me feel like I had family because my family couldn't come in.

May 12, 2020

Additional comments you would like the Center team to know?
The food was excellent and the care was excellent.

Mar 18, 2020

Additional comments you would like the Center team to know?
I appreciate the good care that they gave to me.

Jan 18, 2020

Additional comments you would like the Center team to know?
They were very helpful and kind to me. I like it when you communicate with people with a sense of humor.

Jan 09, 2020

Additional comments you would like the Center team to know?
I think they could have push her to do some activities. I think she didn't get enough rehab there.

Jan 08, 2020

Additional comments you would like the Center team to know?
No. PT and OT did a good job.

Oct 31, 2019

Additional comments you would like the Center team to know?
They need to plan ahead for the discharge because I still haven't got my walker.

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
There's good things and bad things to be said. There's always room for improvement .

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think the facility did a great job, most especially the staff. I'd like to commend the social services especially, Elizabeth. She was really good.

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
She complains about the food all the time. It's more like her general concern.

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything was pretty good. When you ask for help, it takes a lot of time mostly with the night shift crews to respond. They should upgrade on their responses.

Sep 13, 2019

Additional comments you would like the Center team to know?
Everybody from every department treated me well. The food was good. I can say overall they are really good to me and the stay there was gentle and kind.