Casa Real - Ratings

Casa Real
4out of 5 - 142 Customer Satisfaction Ratings

1650 Galisteo Street, Santa Fe, NM 87505

4Overall Rating

Feb 25, 2021

Additional comments you would like the Center team to know?
Some of them were really good.

Feb 23, 2021

Additional comments you would like the Center team to know?
I realize that the care was really good.

Feb 11, 2021

Additional comments you would like the Center team to know?
I was really impressed in keeping us safe and how aware of them of my needs.

Jan 20, 2021

Additional comments you would like the Center team to know?
I was doing OK when I was there.

Dec 14, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did an excellent care for Stella for us. They keep us notified at least once or twice a week on what was going on. They send weekly letters and have the opportunity to do zoom meetings. They are doing everything they can and we really appreciate what they have done.

Dec 10, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been really good about taking care of my mother. They're really good people.

Dec 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They could improve the coffee and provide healthier food. They don't have coffee available all the time. Other than that, the people at Casa Real are really working hard.

Dec 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think it's a great facility. I know that you guys are understaffed all the time. You are like doing a lot of work. So you know I worked in the restaurant business for a very long time so I know that when there's not much staff you know you're barely making it. I wish they would like bring some more people in for you. But other than that everyone is trying their best you know. Everything is excellent really I mean. I have nothing to complain about. You guys are taking care of my friend. You know something that I can't do.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We can always communicate with them. Everything was fine.

Oct 23, 2020

Additional comments you would like the Center team to know?
 provide a good nutrition, tasty food.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I wish I could visit him, but it's hard now, but at least he calls me.

Sep 23, 2020

Additional comments you would like the Center team to know?
Just thank you for the great job and for all the support and hard work they do.

Sep 22, 2020

Additional comments you would like the Center team to know?
They were very kind and very nice, but there weren't enough of them. They all worked as much as they could, but there weren't enough of them to do the job right. They were kind and caring, but they're overwhelmed by being understaffed, and it wasn't their fault if his basic needs were not met.

Jul 08, 2020

Additional comments you would like the Center team to know?
They did great. Everybody was beautiful.

Jun 24, 2020

Additional comments you would like the Center team to know?
They did a pretty good job and I would recommend it to my family,

Mar 20, 2020

Additional comments you would like the Center team to know?
I was really amazed on what a wonderful job they did. Everybody tried so hard and it was really good.

Mar 19, 2020

Additional comments you would like the Center team to know?
Just with the response time to the residents. Other than that, they took good care of him there.

Feb 24, 2020

Additional comments you would like the Center team to know?
I was treated with dignity and with great care. I was very pleased.

Jan 27, 2020

Additional comments you would like the Center team to know?
I like the people that were there., they really treated my mom really well. They were so nice to her.

Jan 21, 2020

Additional comments you would like the Center team to know?
I would like to recommend the therapy staff. They are very good and punctual. Their program really help me.

Jan 10, 2020

Additional comments you would like the Center team to know?
They could do better with the meals. It's pretty bland. They could have more variety.

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