Care Haven Center - Ratings

Care Haven Center
4.1out of 5 - 32 Customer Satisfaction Ratings

2720 Charles Town Road, Martinsburg, WV 25405

4.1Overall Rating

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We have not seen her since March, and they do Zoom calls twice a day, but it would be nice that we can see my mother-in-law to know what's really going on with her.

Nov 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did great to him. I have nothing to say about it.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I know he's a hard guy, but he has a good relation with the staff. He likes it over there. The social workers are very good to us doing virtual conversation.

Nov 13, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I have been impressed with the staff from the first day my father has been in there. They have maintained communication with me a lot. So, that's kinda very helpful because I'm 4 hours away from him. And, they let me know if there's any needs as far as getting him things from the store, anything like that. They keep me updated on the financial aspects of it. They keep me updated on everything. And we have orderly meeting by conference call. That's just amazing how much they do to keep me informed of what's going on. I couldn't ask for better. They're very easy to get in touch with, they're quick to return calls, and again, they're very proactive to tell me things that need to be done as far as finances to make sure that he's protected. They show a lot of caring, concern and compassion for him. And the doctors have been wonderful too. They call me very often to discuss with things.

Oct 04, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
My only concern is that they need to have better food.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It's a very good facility.