Canyon Transitional Rehabilitation Center - Ratings

Canyon Transitional Rehab Center
3.7out of 5 - 239 Customer Satisfaction Ratings

10101 Lagrima de Oro NE, Albuquerque, NM 87111

3.7Overall Rating

Dec 07, 2020

Additional comments you would like the Center team to know?
 The  good thing there was the therapy. 

Dec 07, 2020

Additional comments you would like the Center team to know?
The facility is clean it was satisfactory. They did the best they could and I was satisfied with my care at the facility.

Dec 03, 2020

Additional comments you would like the Center team to know?
I think they are doing a fabulous job.

Oct 24, 2020

Additional comments you would like the Center team to know?
Everything was good except for the food because there's no variety.

Oct 24, 2020

Additional comments you would like the Center team to know?
There are good nurses and there 

Oct 23, 2020

Additional comments you would like the Center team to know?
Everybody was just sweet, compassionate and appreciate all their services. They always have a smile on their face everyday and the food was good.

Sep 22, 2020

Additional comments you would like the Center team to know?
There were some really great people there. I'm glad to discharge back to my home.

Sep 08, 2020

Additional comments you would like the Center team to know?
I think the best part of the staff is the PT.

Sep 01, 2020

Additional comments you would like the Center team to know?
They have good people working there.

Sep 01, 2020

Additional comments you would like the Center team to know?
the employees were just terrific and caring people.

Aug 20, 2020

Additional comments you would like the Center team to know?
The CNAs treated me with compassion.

Aug 13, 2020

Additional comments you would like the Center team to know?
I would like to thank them for taking care of my mom. The staff were pretty good.

Aug 12, 2020

Additional comments you would like the Center team to know?
She really enjoyed the food. I think she just needed a bath more often.

Aug 05, 2020

Additional comments you would like the Center team to know?
I had the best care down there. Everything was the best.

Jul 23, 2020

Additional comments you would like the Center team to know?
The physical therapist and occupational therapist did a fantastic job. Most of the nurses I would rate four. One nurse in particular was rude and disrespectful. A couple of the upper staff were rude. One named Shelly was uncaring. There were two Sylvia's. The older Sylvia was compassionate and gracious. The younger Sylvia was rude and disrespectful. I witnessed her yell at my roommate which was an 83 year old woman. One of the nurses came in without a mask and gloves. One day when I asked for a shower a nurse told me that I couldn't go because I'd get Athlete's foot and this was the morning I was going to leave and I wanted to get in my car and go home clean. The day before I left they said I had to have the Covid test before I would leave but then on the day that I was supposed to have the test they just told me I'm not getting tested. The doctor told me to make sure that I got tested before I left. My family called to check on my progress and they talked to my case manager which was Shelly and she said I didn't have any progress report. This has happened two or three times. I have been there for two weeks why wasn't there any progress report on my file.

Jul 15, 2020

Additional comments you would like the Center team to know?
My initial contact with them from the hospital to the rehab was rough. They were not really prepared for me and my needs at that time, but they quickly tried to correct that after some initial conversations about what was wrong. There were some things at the facility that should be corrected before they bring people in certain places, certain rooms because they had air conditioning issues as well as some supply issues that took a little while to meet, but after they seemed to correct it and get it right.

Jun 30, 2020

Additional comments you would like the Center team to know?
They were helpful and I was really pleased with them.

Jun 29, 2020

Additional comments you would like the Center team to know?
It was very good.

Jun 25, 2020

Additional comments you would like the Center team to know?
They need to improve their food, but overall they were good people.

Jun 15, 2020

Additional comments you would like the Center team to know?
The person that I was contacted to was really good about helping me know what was going on with my mom.

Jun 11, 2020

Additional comments you would like the Center team to know?
I rate it 4 because there is always a room for improvement.

Jun 05, 2020

Additional comments you would like the Center team to know?
I think she was just uncomfortable with the male aide. She was just kind of shy in front of the male aide. Other than that I'd like to thank them for trying their best in taking care of her.

Jun 05, 2020

Additional comments you would like the Center team to know?
Everybody was friendly. They helped me out.

Jun 01, 2020

Additional comments you would like the Center team to know?
Everybody was nice, but I think they need to let patients know where they're at and why they're there, especially if they're there for longer period. Other than that, I really thank them for all the services, especially therapy. The employees that came by were so awesome.

Jun 01, 2020

Additional comments you would like the Center team to know?
They were good. They treated me really well. They helped me through with all the therapy I went through with them.

Jun 01, 2020

Additional comments you would like the Center team to know?
They did very good on how they took care of me.

May 29, 2020

Additional comments you would like the Center team to know?
The food was good. The cleanliness was good. I was very pleased. The people were great.

May 07, 2020

Additional comments you would like the Center team to know?
They treated me very well.

Apr 24, 2020

Additional comments you would like the Center team to know?
Some staff were good. They would pay attention to you. Sometimes when you push that light for help nobody would come and pay attention to you even after an hour and a half.

Mar 30, 2020

Additional comments you would like the Center team to know?
They were very friendly, informative and very well trained staff. Any requests I had they did. I liked that they were prepared. They lady named Rebecca was excellent. My nurse Jerry, the CNA, Annie, they were excellent. They had good activities too.

Mar 25, 2020

Additional comments you would like the Center team to know?
I would recommend this facility to anybody..

Mar 16, 2020

Additional comments you would like the Center team to know?
It's a very good place for me to get better. They helped me get better. They had a good physical therapy staff and physical therapy room. They took care of me and made sure I got physical therapy and I got showers twice a week. The food was good. I could either eat in my room or go to the cafeteria, and most of the time I chose the cafeteria. They were always good at serving me. I needed to leave the facility for a short period of time to do some financial stuff, and they set up a two-hour period where I could leave and then come back, and they were very good.

Mar 06, 2020

Additional comments you would like the Center team to know?
I thought everything was wonderful.

Mar 04, 2020

Additional comments you would like the Center team to know?
No. I just think it was pretty good.

Mar 03, 2020

Additional comments you would like the Center team to know?
Some are very good. They are smiling and friendly. I like the cooks, they were friendly. The supervisors and social workers are good too.

Feb 28, 2020

Additional comments you would like the Center team to know?
Everything was fine, and I was happy when I got home.

Feb 27, 2020

Additional comments you would like the Center team to know?
Keep doing your good work.

Feb 20, 2020

Additional comments you would like the Center team to know?
The only concern that I have is the temperature control they couldn't get it right in the room that I was in. That's the only problem I had.

Jan 27, 2020

Additional comments you would like the Center team to know?
They did excellent. I thought it was a wonderful place.

Jan 14, 2020

Additional comments you would like the Center team to know?
I would just want say that the therapy that they gave me was very good. Overall they took care of me very good.

Jan 08, 2020

Additional comments you would like the Center team to know?
I appreciate very much the fact that the PT didn't shut down on the weekends. Because it helps me a lot on my recovery and rehabilitation and it was sweet that they remembered all of us with a gift, a Christmas gift especially people that don't have family, that was really kind.

Dec 26, 2019

Additional comments you would like the Center team to know?
Overall it was a great facility for a rehab.

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They need more activities. They need to have good communication and giving information to the family.

Sep 11, 2019

Additional comments you would like the Center team to know?
We would like to thank the social services team, they made the process easy. The physical therapist was good. They helped.