Canterbury Center - Ratings

Canterbury Center
4.1out of 5 - 62 Customer Satisfaction Ratings

80 Maddex Drive, Shepherdstown, WV 25443

4.1Overall Rating

Dec 31, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Enjoyed being in your nursing home. Thank you very much.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The staff were all super professional and also friendly. I was treated well last Oct. 2019, and I asked to be admitted for this Nov. 2020 for rehab.
What did you like least about your stay? What could we improve?
On some days, I didn't get a newsletter, with articles and puzzles, and the menu. You could offer a newspaper delivery, even if you charged for it.

Dec 28, 2020

What did you like best about your stay? What did we do well?
The morning care and the scheduling of the meals. The brief changing during the night.
What did you like least about your stay? What could we improve?
The Covid epidemic required no visitors and extra precautions, but that was necessary.

Dec 23, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm so impressed on how they handled the covid situation. They kept us up to date every week on what is happening there and they went above and beyond.

Jun 11, 2020

What did you like best about your stay? What did we do well?
The nurses and physical therapists were awesome. I gained so much high self-esteem and confidence as I completed my rehabilitation.

Mar 17, 2020

What did you like best about your stay? What did we do well?
They treated me like a king.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Physical Therapy.
What did you like least about your stay? What could we improve?
Food.

Feb 25, 2020

What did you like best about your stay? What did we do well?
I liked the efficiency of the physical therapy staff. The meals were prepared according to my medical conditions.

Dec 19, 2019

What did you like best about your stay? What did we do well?
The food was very good!
What did you like least about your stay? What could we improve?
All good!

Dec 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
My main concern is about the laundry or with his clothes. Sometimes they don't always have his clothes available there.

Dec 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They have been outstanding. They kept us informed and done tremendous job in keeping covid out in their facility.

Dec 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Their beddings should be clean and new. They are medically wise and I like it.

Nov 12, 2020

What did you like best about your stay? What did we do well?
The staff is awesome! Very kind and compassionate and was very helpful too.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are an excellent facility. I have nothing but high regards to them.

Oct 28, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff is excellent and motivated. They reach out to the families.

Oct 27, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No, I'm satisfied with everything.

Oct 26, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It was really nice. Even though the corona kept us from seeing her, she said it was really nice and she loved the staff.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing a great job in keeping them safe. They also made an arrangement for me to have an outdoor visit for my mom.

Aug 28, 2020

What did you like best about your stay? What did we do well?
The staff was very nice and personable they really took the time to know us and were good about listening to our needs and they were very very kind.

May 27, 2020

What did you like best about your stay? What did we do well?
The RN was great and listened to me and my roommate's concerns. The mother/daughter team on evening shift were also great.

Mar 25, 2020

What did you like best about your stay? What did we do well?
The general staff, i.e orderies, housekeeping, food service, etc. were very caring and nice to have around to keep your spirits up! The nursing staff was very compassionate in understanding my need for prescription pain medication for my discomfort.
What did you like least about your stay? What could we improve?
Meals: The chef could cook up chicken almost any way and his beef was well cooked but the sides were not much in variety or always well cooked! Entrees need to be bigger servings! Other than that I got a lot of books I can stock your library with cause I need more room at home. Thank you.

Jan 02, 2020

What did you like best about your stay? What did we do well?
PT and OT

Nov 19, 2019

What did you like best about your stay? What did we do well?
You don't mention it, but I found the bed to be very comfortable. The food was good, the portions appropriate, but from 6 pm dinner to 8:00 am breakfast was a long half-fast for me. Some low-calorie snacks would have been appreciated.
What did you like least about your stay? What could we improve?
The daily schedule for PT, OT and meals were not posted, nor was I informed in the morning when things were scheduled. It wasn't a big problem, I just am used to a schedule.

Oct 31, 2019

What did you like best about your stay? What did we do well?
I knew one of the aides. Food was good but not enough. Had a television. Therapist was good. Had a pet visit, I love animals.

Oct 21, 2019

What did you like best about your stay? What did we do well?
Everything went well!

Oct 02, 2019

What did you like best about your stay? What did we do well?
I loved everything about the facility. The staff and residents here were a true blessing. I enjoyed all the love and compassion from everyone. Thanks for the great care.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I would recommend them to anybody because I'm happy with them.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I appreciate the way they take care of my mother. They are doing the best they can to make her comfortable. They did a great job in upgrading and the landscaping was really nice.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
From a basic perspective, I'm pretty happy on what they do.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
We've been very pleased. They did a good job and we would recommend them.