Burlington Health & Rehab - Ratings

Burlington Health & Rehab
3.9out of 5 - 149 Customer Satisfaction Ratings

300 Pearl Street, Burlington, VT 05401

3.9Overall Rating

Mar 24, 2020

What did you like best about your stay? What did we do well?
Nursing staff/aides were excellent. Food was much better than expected.
What did you like least about your stay? What could we improve?
1) I arrived at 10am. It was later before anyone reached out to me. When my roommate's lunch tray was delivered, no one noticed that I did not have one. Nursing staff finally came to my room to tell me that my orders had just been entered in the computer, and it would be another hour before my pain meds would be available from the pharmacy. 2)The only chairs where I could safely sit at all (armrests, and a firm seat at a functional height (also a necessity after knee-replacement surgery) were at the far end of the hall, in the area used for group PT and OT sessions. 3) No temperature control for individual rooms. My south-facing room was hot. Despite single-digit temps outside, we had to open a window to make it even tolerable. I had to bring a fan from home, to maintain any level of comfort. 4) Physical therapists were very competent, but I would have benefited from far more time with PT, and significantly less from OT. An initial assessment should have clearly defined what my needs were, and were not.

Mar 13, 2020

What did you like best about your stay? What did we do well?
PT providers were excellent.
What did you like least about your stay? What could we improve?
No continuity of nursing care.

Mar 04, 2020

What did you like best about your stay? What did we do well?
I don't like doing exercises but the staff was absolutely great at getting me to do them. My legs got stronger and the pain decreased.

Feb 25, 2020

What did you like best about your stay? What did we do well?
Excellent attitude of staff. Nurses LNA's were very accommodating, particularly the "travelers". Kitchen staff went out of their way to provide breakfast snack when my early AM dialysis schedule necessitated my being taken to hospital before kitchen opens
What did you like least about your stay? What could we improve?
Need some new furniture in patient room (chairs).

Jan 03, 2020

What did you like best about your stay? What did we do well?
How helpful in my recovery everyone was.
What did you like least about your stay? What could we improve?
The least thing I liked was the food, My family brought me some tasteful items to eat on and off. The food needs much more attention to like it overall. 

Dec 19, 2019

What did you like best about your stay? What did we do well?
Physical therapists and occupational therapists were helpful, patient and listened to my needs and questions. Social services also helpful in navigating the system, who did what and what insurance covered what my responsibilities were, etc.
What did you like least about your stay? What could we improve?
The meal times were  incompatible with my taste routine, awakened at 6AM for taking vitals (6AM is the middle of the night for me) Lack of clear communication about daily schedule for PT and OT. etc. 

Dec 13, 2019

What did you like best about your stay? What did we do well?
The best thing of my stay was how friendly the staff and the nurses were great along with the therapists.
What did you like least about your stay? What could we improve?
I least liked the food, at times when we got our food it was cold. Need more different choices. It seems like the same food all the time. 

Feb 25, 2019

What did you like best about your stay? What did we do well?
Everything!
What did you like least about your stay? What could we improve?
Nothing

Feb 18, 2019

What did you like best about your stay? What did we do well?
Response time was excellent. Several of the aides were exemplary. Everyone most responsive and helpful.

Feb 08, 2019

What did you like best about your stay? What did we do well?
I was helped so much by the therapists; they were the ones that worked with me the most. I felt so much more hopeful of a complete recovery when I left, after having their dedicated devotion to helping me heal! (They deserve your recognition.) Other therapist were also very helpful.

Mar 25, 2020

What did you like best about your stay? What did we do well?
The aides who helped me and others were caring and friendly. The therapist got me walking again. I'm happy to be home!
What did you like least about your stay? What could we improve?
I fell while I was there which made my stay longer.

Mar 23, 2020

What did you like least about your stay? What could we improve?
I was never given a shower 

Mar 11, 2020

What did you like best about your stay? What did we do well?
I was pleased with all aspects of my stay.My meals were excellent,therapy was very helpful and provided every day.RNS and lpns were there if i needed them.
What did you like least about your stay? What could we improve?
I can not think of a thing i would change except i wanted to be home.

Feb 11, 2020

What did you like least about your stay? What could we improve?
Some nurses were rude. 

Feb 11, 2020

What did you like best about your stay? What did we do well?
Some of the staff was very nice, friendly and understood how nice it was to be there.

Feb 05, 2020

What did you like best about your stay? What did we do well?
Case Managers and therapists were good as were some LPN's.

Jan 27, 2020

What did you like best about your stay? What did we do well?
Food was really good. Own room and bathroom.
What did you like least about your stay? What could we improve?
Communication with the family. Cleanliness. There were no clear times for PT or OT.

Jan 27, 2020

What did you like best about your stay? What did we do well?
The shower
What did you like least about your stay? What could we improve?
Breakfasts were good, but lunch and dinner were poor! The atmosphere in the hallways is dark 

Dec 13, 2019

What did you like best about your stay? What did we do well?
Nothing. The therapists did their job well. But, not enough item available for therapy.
What did you like least about your stay? What could we improve?
Waiting for someone to answer the call light during the day

Dec 13, 2019

What did you like best about your stay? What did we do well?
The Texas catheter for my pacemaker incontinence.
What did you like least about your stay? What could we improve?
Lose of freedom of decision.

Dec 10, 2019

What did you like best about your stay? What did we do well?
My discharge

Nov 27, 2019

What did you like best about your stay? What did we do well?
Personal attention.
What did you like least about your stay? What could we improve?
Inefficient interval communications.

Nov 12, 2019

What did you like best about your stay? What did we do well?
Nursing staff; very devoted to care. Aides were average: some were excellent. Dining too many heavy spices 

May 20, 2019

What did you like best about your stay? What did we do well?
Therapists were great! Physician was very involved! Great personality.

May 14, 2019

What did you like best about your stay? What did we do well?
The Physical Therapy and the ability to walk in the halls helped my recovery tremendously

May 14, 2019

What did you like best about your stay? What did we do well?
How I was treated and also listening to my families requests and questions concerning my care, It meant a lot to us.
What did you like least about your stay? What could we improve?
The daily food need a lot of improved at every meal, I could not eat much 

May 09, 2019

What did you like best about your stay? What did we do well?
Physical therapy!

May 09, 2019

What did you like best about your stay? What did we do well?
The therapist's were great. Helped, explained - why, encouraged when you needed, and backed off when you needed it.

May 06, 2019

What did you like best about your stay? What did we do well?
Helped me to regain my strength to be able to walk and regain my strength.

Apr 25, 2019

What did you like best about your stay? What did we do well?
The food. The staff was very nice, caring.

Apr 12, 2019

What did you like least about your stay? What could we improve?
I don't remember.

Apr 01, 2019

What did you like best about your stay? What did we do well?
Food was very good. Nurses check on me regularly.

Mar 14, 2019

What did you like best about your stay? What did we do well?
The care I received from the LNA's- how well they served the food. The PT and OT really excellent getting me ready for the outside world. 

Mar 14, 2019

What did you like best about your stay? What did we do well?
You people did an excellent job with everything. Especially the therapist and the RN and LPN. They made me stay a very helpful. Thanks to them. My OT and PT were super.
What did you like least about your stay? What could we improve?
I understand how busy your kitchen is but they should pay more attention to the selections the patient chosen.

Mar 14, 2019

What did you like best about your stay? What did we do well?
PT- OT staff- nursing staff- wonderful.  Need to be creative in problem solving.
What did you like least about your stay? What could we improve?
Food- Food in the beginning arrived very cold- plates cold ran out of hot choc. Staff does not go to meetings.

Mar 14, 2019

What did you like best about your stay? What did we do well?
Bright, clean, spacious room. Nurse and LPNS compassionate, professional, responsive. Meals good , variety offered, ample serving.
What did you like least about your stay? What could we improve?
Lack of communication between staff. No daily schedule 

Mar 07, 2019

What did you like best about your stay? What did we do well?
The care and attention and response of the nurses and LNA's A+
What did you like least about your stay? What could we improve?
Nothing, loved everything

Feb 18, 2019

What did you like best about your stay? What did we do well?
As a employee myself, they were professional in there care, I felt uncomfortable. Responded timely to medical needs, doing an excellent job addressing my wounds on my back, without this time I would not be where I am today.
What did you like least about your stay? What could we improve?
The food  - my appetite was poor due to medicine.

Feb 18, 2019

What did you like best about your stay? What did we do well?
Caring and friendly