Brightwood Center, West Virginia - Ratings

Brightwood Center
4.1out of 5 - 76 Customer Satisfaction Ratings

840 Lee Road, Follansbee, WV 26037

4.1Overall Rating

Nov 02, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I know it's kind of hard due to the CORONA Virus but I know they are doing the best they can. They give me updates and I appreciate that. They are doing well.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I just don't think that they are informative enough to let the family know anything. A lot of times when we call them, sometimes they've called back, sometimes they don't. So, I don't think that they are informative enough. Just communication is really bad there. They don't return calls very often.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they could make the food a little bit better.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's been the best move for my mother. She got an excellent care. In this virus right now, they still take care of her. I am very pleased with them.

Oct 26, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing a great job, considering that they don't have any cases of covid. They have done a very good job of maintaining a face to face visitation.

Oct 23, 2020

Additional comments you would like the Center team to know?
They just have poor care. I was left on a bedside for 30 minutes, I was put out in a hall for 3 hours. It was a poor situation over there. The place is horrible.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they have the lucky place like that. The whole facility is excellent and the staff are doing the best job.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think over a year ago, I have to signed up for my brother to get a dental and eye glasses for a certain company, but they never done anything about it. I was concerned because he needed some glasses.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm pretty well satisfied with her care. I think the cleanliness could use a little improvement also the food.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. The virus came around and it just upset everything. I've seen her once in the last six months. I had one visit since this virus started.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Things have been difficult with the covid situation, but I think they are doing very well.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They need better communication.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
This has been a long time. I bet it's frustrating her to not be able to see me. She got the meds. All my brothers live out of state. They ask me questions and it's hard to answer them. They say how's ma as far as I know. I mean I talk to her on the phone. I would like them to open something we could have some kind of association. With the COVID, I don't know what the governor want for Virginia.

Oct 08, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It's a rehabilitation center but my wife isn't getting her therapy.

Sep 16, 2020

Additional comments you would like the Center team to know?
They did very well.

Jun 09, 2020

Additional comments you would like the Center team to know?
I just think they all did a wonderful job.

Jun 03, 2020

Additional comments you would like the Center team to know?
They did a good job.

May 29, 2020

Additional comments you would like the Center team to know?
I think the place was great.

May 08, 2020

Additional comments you would like the Center team to know?
They all know that I totally love them. They took good care of me over there. They went out of their way and everything for me. It was really great being there.

Nov 21, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
If they could work with her to encourage her to do social activities.

Nov 20, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
They did a fantastic job.

Nov 04, 2019

Additional comments you would like the Center team to know?
They were very kind.

Oct 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
There's not enough electric outlets and they're not allowed to use an electric bar or anything. She only has one electric outlet and that is not enough.

Oct 15, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I just feel that as far as their food, the dietary department has really gone downhill. The first time she was there it was very good. She complains to me all the time about the food.

Sep 26, 2019

Additional comments you would like the Center team to know?
They did treat me well.