Bridgeville Rehabilitation & Care Center - Ratings

What did you like best about your stay? What did we do well?
My mom was at this facility twice. Once was a 2 week stay and then a 6 week stay. I was so worried as she has dementia. We weren't allowed to visit during both stay due to COVID and she wasn't able to speak for herself. The communication due to all above circumstances between the facility and myself (her daughter) was absolutely amazing. I never felt uncomfortable calling the nurses station and they called me about every step of her care, incidents, etc. I have no complaints re: her care here.

What did you like best about your stay? What did we do well?
Very courteous, respectful, well trained, caring, and terrific staff all around! I would highly recommend this Rehab Center to anyone. Stay well and keep up the neat work you do!

Do you have any comments, suggestions or concerns you'd like to tell me?
Everything has been satisfactory. They told me and advised me of what's going on. My loved one was allowed to contact me whenever he wanted to or whenever he had an appointment, he'd contact me. I'm satisfied with the service and provisions that they do for my family member.

Do you have any comments, suggestions or concerns you'd like to tell me?
You know you're not gonna hire top chef to come in there and fix all this fancy dinners and stuff and my mom can't eat them anyway so. Actually they are doing a great job with the covid the facilities, outreach, to all the members about their relatives test results, zoom calls once or twice a week depending on where they are in the process, the covid testing every week. I mean they're keep us all informed. Hat's off for their covid response the whole thing. I could tell it's wearing on them but they are just soldiering through. So my hat's off to them. High marks from me.

What did you like best about your stay? What did we do well?
It all worked, I got better and left in much better condition than when I arrived.

What did you like best about your stay? What did we do well?
Nursing was excellent! They really could not do much more!

What did you like best about your stay? What did we do well?
The physical therapy and occupation therapy was excellent. They were very informational and especially the gentleman in physical therapy pushed me to do well at my therapy, as did the girls in occupational therapy.

What did you like best about your stay? What did we do well?
The excellent staff!

What did you like best about your stay? What did we do well?
I liked the nurses and therapists, that worked with me.

What did you like best about your stay? What did we do well?
I have been here before (2014). Great facility and wonderful employees. Thank you. 

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, I'm very happy with everything.

What did you like best about your stay? What did we do well?
What I enjoy most was doing my PT and Occupational therapy. The therapist was great and the meals were awesome! Most of the nurses and aides were nice!

Do you have any comments, suggestions or concerns you'd like to tell me?
They need to improve the food.

Do you have any comments, suggestions or concerns you'd like to tell me?
No concerns because I haven't been recently to visit him but there was a visitation for the outside. But it went well. They didn't go outside because it was raining that day. But they did have the meeting with him and my daughter got to see him and talk with him you know took pictures. It was a very good visit . She was very impressed with his the he look his cleanliness. Nothing back but good news.

Do you have any comments, suggestions or concerns you'd like to tell me?
A lot of times when he calls they make him wait pretty long. Other than that it's pretty good they keep me informed on most of the stuff.

Do you have any comments, suggestions or concerns you'd like to tell me?
Higher salary for the staff.

Do you have any comments, suggestions or concerns you'd like to tell me?
No, they've improved when Genesis took over. 

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to compliment the staff. They have been very forthcoming and test result is easily accessible to us when we call them. I guess really, it's just the food that is disappointing.

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall I am very pleased with the facility. I wish something could be done as far as the kitchen but I have talked to everybody about that and nothing changes.

What did you like best about your stay? What did we do well?
Enjoyed the therapists. Sometimes it was very hard but my body needed.

Do you have any comments, suggestions or concerns you'd like to tell me?
I am very happy with the facility.

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm at peace of mind with the care that she's receiving.

Do you have any comments, suggestions or concerns you'd like to tell me?
The food needs to improve.

Do you have any comments, suggestions or concerns you'd like to tell me?
No, I have no complaints or whatsoever.

What did you like best about your stay? What did we do well?
Genesis was very organized with the whole COVID going on. Staff did a good job with everything. Thank you.

What did you like best about your stay? What did we do well?
The nurses were pretty good about getting my medication to me in timely manner.What did you like least about your stay? What could we improve?
I had special dietary needs (low fat, diabetic, vegetarian) and had to pass one some meals because I wouldn't eat what was served.

What did you like best about your stay? What did we do well?
-The day shift CNA's, Nurses, Housekeepers were very good. -Did not have to wait long for any requests.

What did you like best about your stay? What did we do well?
Very friendly and understanding. What did you like least about your stay? What could we improve?
Nothing, was pleased with everything.

What did you like best about your stay? What did we do well?
Food very good.

What did you like best about your stay? What did we do well?
The atmosphere was a very good thing for my uncle. He was treated with respect and the employees made him feel good. He seemed content. All staff were wonderful with him and me. They kept me very informed.

What did you like best about your stay? What did we do well?
Everything

What did you like best about your stay? What did we do well?
Entire stay was a good experience. PT and OT very productive for me.

What did you like best about your stay? What did we do well?
The therapy was very good.

What did you like best about your stay? What did we do well?
The staff is very friendly, kind and compassionate. The staff works hard.

What did you like best about your stay? What did we do well?
Nice people

What did you like best about your stay? What did we do well?
Therapy went very well.

What did you like best about your stay? What did we do well?
Overall good to average.

What did you like best about your stay? What did we do well?
The general warmth of the staff.

What did you like best about your stay? What did we do well?
Friendliness I have with staff and other patientsWhat did you like least about your stay? What could we improve?
Nothing

What did you like best about your stay? What did we do well?
Day assistance were great and staff great Nurse Practitioner, Social Worker, and in fact "all" therapy was great. Thank goodness for the bistro.

What did you like best about your stay? What did we do well?
Nursing and therapists provided great care.

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall they're doing an excellent job. Any time I've had a concern they have addressed it. They've been nice about it. We can go there any time of the day. Some of the personal supplies could be a little more accessible. I kind of wish the bathroom would be kind of bigger.

What did you like best about your stay? What did we do well?
Nurses - rehab personal. What did you like least about your stay? What could we improve?
Food.

What did you like least about your stay? What could we improve?
Quick call when needed. Be sure staff know how it is to be on the other end.

What did you like best about your stay? What did we do well?
Very pleasant and accommodating all staff members.

What did you like best about your stay? What did we do well?
Everyone greeted me wonderful.What did you like least about your stay? What could we improve?
The food was ok but need food for me Sugar free.

What did you like best about your stay? What did we do well?
Physical Therapy and Therapists. Nice sitting area outside and inside (although I could sat, not take advantage of them

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, they do an excellent job. Some of the personal supplies could be a little more accessible. I kind of wish the bathrooms were a little bigger.

What did you like best about your stay? What did we do well?
Meals are good and timely

What did you like best about your stay? What did we do well?
Everyone was kind and cheerful. They got me engaged with other people. Everyone called me by my name and spoke to me whenever I was in the building.What did you like least about your stay? What could we improve?
Everything was great.

What did you like best about your stay? What did we do well?
Everyone was very friendly and kind to me. I could ride everywhere in my wheelchair. I like the cats and dogs.What did you like least about your stay? What could we improve?
I don't know. Maybe just that it isn't home.

What did you like best about your stay? What did we do well?
Physical Therapy was excellent in showing me how to do my exercises. The night duty nursing staff were very helpful.

What did you like best about your stay? What did we do well?
The staff was excellent.What did you like least about your stay? What could we improve?
Nothing.