Brackenville Center - Ratings

Brackenville Center
4.4out of 5 - 104 Customer Satisfaction Ratings

100 St. Claire Drive, Hockessin, DE 19707

4.4Overall Rating

Oct 02, 2020

What did you like best about your stay? What did we do well?
Everyone was very nice and help me a lot. Check up on me. I feel very secure there. Nurse, phys., therapists, aides, food people, cleaning people. All did a good job. Keep up the good work.

Apr 15, 2020

What did you like best about your stay? What did we do well?
Your staff is incredible - very patient and very kind.

Apr 13, 2020

What did you like best about your stay? What did we do well?
The staff and the care.
What did you like least about your stay? What could we improve?
The bathrooms need to be updated.

Apr 08, 2020

What did you like best about your stay? What did we do well?
Comfortable place

Mar 13, 2020

What did you like best about your stay? What did we do well?
PT.

Mar 06, 2020

What did you like best about your stay? What did we do well?
Great rehab, excellent staff

Feb 07, 2020

What did you like best about your stay? What did we do well?
Clean, friendly facility,

Dec 10, 2019

What did you like best about your stay? What did we do well?
The staff was excellent
What did you like least about your stay? What could we improve?
Food could be better. Agency staff could be greatly improved.

Dec 10, 2019

What did you like best about your stay? What did we do well?
Nurses and staff were wonderful, couldn't ask for better care and attention received by all of the staff. Thank you so much.
What did you like least about your stay? What could we improve?
Halls are cold. God bless and happy holidays to all of you. Thank you with all my heart.

Dec 10, 2019

What did you like least about your stay? What could we improve?
Sometimes due to low number of staffing, had to wait a while for assistance or food became cold waiting for assistance to eat.

Nov 12, 2019

What did you like best about your stay? What did we do well?
The staff was very nice. Therapists listened to our concerns.

Oct 16, 2019

What did you like best about your stay? What did we do well?
Daily routine Nurse response to my needs. C N A's follow thru Early morning preparation for the day Nigh time prep for bed.
What did you like least about your stay? What could we improve?
Enjoyed everyone's interaction.

Oct 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I'm very pleased. They treat my mother like family and they are good to her. She is very happy there. She has Alzheimer's and she's such a happy person there. They love her and are wonderful to her. I couldn't be happier for that.

Oct 05, 2019

What did you like best about your stay? What did we do well?
The nurse aides and the doctor were very supportive during my stay.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Overall very positive experience.

Oct 02, 2019

What did you like best about your stay? What did we do well?
Since I broke my leg required PT. The PT staff are excellent! They each took time, understand met helped me be able to leave to resume life at home.
What did you like least about your stay? What could we improve?
Having never had to stay in rehab, it was educational. Others there who couldn't communicate or walk, it made me improve my strengths and positive attitude.

Sep 06, 2019

What did you like least about your stay? What could we improve?
Food small portions not very good taste. More of a selection of food choices.