Berkshire Center - Ratings

Berkshire Center
4.2out of 5 - 143 Customer Satisfaction Ratings

5501 Perkiomen Avenue, Reading, PA 19606

4.2Overall Rating

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff is fabulous. I call her nurse and she gets right back to me. She answers every question I have.

Sep 02, 2020

Additional comments you would like the Center team to know?
The people were excellent. They answered a lot of questions. It was a good experience in a lot of ways. I liked the nurse practitioner, and she answered all questions and I would say she did everything above job description. Somebody in the kitchen prepared an excellent salad for me. The workers in these places are heroes, but when you can't take care of yourself, it's important that somebody does these little things for you. I appreciate the fact that they took me when I had to go out for dialysis.

Feb 18, 2021

Additional comments you would like the Center team to know?
The only complaint she had was that they sent her home without the oxygen, and she had to go back to the hospital to get it settled.

Feb 01, 2021

Additional comments you would like the Center team to know?
They're very good. They were very nice to me and they treated me nice.

Jan 28, 2021

Additional comments you would like the Center team to know?
I didn't come home with all of my clothes.

Jan 06, 2021

Additional comments you would like the Center team to know?
They were all very friendly and helpful.

Jan 05, 2021

Additional comments you would like the Center team to know?
The staff was perfect.

Dec 18, 2020

Additional comments you would like the Center team to know?
No. I felt well treated. I appreciated the service I got there.

Dec 17, 2020

Additional comments you would like the Center team to know?
Well, it was a long stay. It was very difficult for me being there for that long period of time. The only problem I had, I was with a person who was having a breathing problem. He had this oxygen tanks that will go on all night. It was the tank. I was just broom broom broom bobrom. This will go on all night. I had a very difficult time. The tank is just unbearable. The nursing care I would recommend. I had someone come in the morning and take me to the bathroom and wash me all over and set me up for breakfast. They were just really really good. They were excellent.

Dec 16, 2020

Additional comments you would like the Center team to know?
If I need to go back I would definitely choose that place.

Dec 02, 2020

Additional comments you would like the Center team to know?
He was missing some of his clothing. I bought him some sweatpants and sweatshirts and they were missing.

Nov 03, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm satisfied

Nov 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Very dissatisfied with the service but the administrator really did a good job and he really works hard, whenever I deal with him I feel like he really cares and he's really trying in a tough situation.

Oct 26, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
When I have a concern with my mom her nurse is amazing in taking care of my mom. She is amazing with any issue that I address she always works it well. The nurses and the aids and social workers have done their job pretty well.

Oct 23, 2020

Additional comments you would like the Center team to know?
The only thing that I didn't like is the food.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Overall, I've been quite satisfied.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. everything is perfect, everything is really good. We have phone calls and stuff my sisters and I and up to date on everything, how she's doing, anything.

May 18, 2020

Additional comments you would like the Center team to know?
He was treated. I used to go down there everyday and I got to know everyone which made me feel good. But the one thing that I noticed that those girls that help those residents are overworked for what they get paid. I just feel so bad for them when I see how tired they are and they don't feel good, they still have to be there.