Bear Canyon Rehabilitation Center - Ratings

Bear Canyon Rehabilitation Center
3.8out of 5 - 239 Customer Satisfaction Ratings

5123 Juan-Tabo Blvd. NE, Albuquerque, NM 87111

3.8Overall Rating

Feb 11, 2021

Additional comments you would like the Center team to know?
No.

Feb 10, 2021

Additional comments you would like the Center team to know?
I'd like to thank them. I'd like them to know that I'm grateful for the care I did receive. They were great to me. It's a good facility. They're good people. If I get sick again, I'd like to be back there.

Feb 08, 2021

Additional comments you would like the Center team to know?
He was really happy there and he likes how they treated him really good.

Jan 20, 2021

Additional comments you would like the Center team to know?
She was well taken cared of and her needs were met. Christy in social services I appreciate what she has done.

Jan 18, 2021

Additional comments you would like the Center team to know?
No

Jan 12, 2021

Additional comments you would like the Center team to know?
I was amazed with what they did considering how many people they had. The OT and PT worked with me 5 days a week. They've got some really excellent people there.

Jan 12, 2021

Additional comments you would like the Center team to know?
I really feel there could have been better contact. I was there a week before the dietician ever came in. The meals were good, but I was never asked. I just think it would have been sooner after admission. With the social worker kind of stuff, I've been there a couple of days before they finally got me in. But I liked the facility a lot and the people that were in there.

Jan 05, 2021

Additional comments you would like the Center team to know?
 Most of the staff was very nice. The therapy staff was excellent. A couple of the nurses were absolutely wonderful. most of the nurse's aide were very good. I've been in a lot of skilled nursing facility in Albuquerque and I'd say Bear Canyon is the best one I've been in.

Dec 18, 2020

Additional comments you would like the Center team to know?
It's a great place.

Dec 18, 2020

Additional comments you would like the Center team to know?
No.

Dec 17, 2020

Additional comments you would like the Center team to know?
No.

Dec 07, 2020

Additional comments you would like the Center team to know?
I thank them for their attention.

Dec 02, 2020

Additional comments you would like the Center team to know?
No.

Nov 12, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I wanna see my mom. I haven't seen my mom for seven months.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
It was kinda okay, but a lot of times, those techs that work there don't have all the information to give when I have questions about her care. My main concern is the cleanliness or her hygiene.

Nov 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
NO.

Nov 02, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
There has been a couple of things that I haven't been contacted with and if they could be a little more communicative about how my loved one is doing, then that would be great. I could not see him and it is really hard but for the most part, they are doing okay. That's it.

Nov 01, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None that comes to mind.

Oct 26, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
That Bear Canyon is an A + facility and I would recommend it to anyone.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I am just very happy that he is there and he is getting the care that he needs. He loves it there. He does not wanna move out of there.

Oct 19, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 17, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They did very well keeping the Covid out until a nurse brought it in to the facility. The administrator was very upfront to us about this, very transparent and I appreciate that, very forthcoming. My issue is the nurse that first brought it in, should have self-isolated the minute she exhibited symptoms even though she had a sinus infection, the symptoms were very similar and she shouldn't have come to work. And I am a bit upset that the nursing home did not insist that she quarantine for 14 days either. So my biggest concern is that they should have insisted that this person did not come to work.

Oct 09, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
He had a foot problem for 6 months but until now it's not resolved yet.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I feel that there are issues that are not being address because of the situation right now, but I know that the staff are doing their best.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing an excellent job.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The people there is really nice. They need more help there and more activities.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff are great but they should more physical therapy for him.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I really want them to take care of him real good.

Oct 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Sep 30, 2020

Additional comments you would like the Center team to know?
None

Sep 23, 2020

Additional comments you would like the Center team to know?
I just think that they do a marvelous work for the type of people they have to service. The ones that I had were all very kind and understanding and very helpful. I felt very safe and comfortable, and if I had to, I would go back there.

Sep 23, 2020

Additional comments you would like the Center team to know?
No.

Sep 23, 2020

Additional comments you would like the Center team to know?
They should have better supplies like their pull ups are awful. The food needed help but I talked to the dietitian already.

Sep 22, 2020

Additional comments you would like the Center team to know?
No

Sep 15, 2020

Additional comments you would like the Center team to know?
No.

Sep 14, 2020

Additional comments you would like the Center team to know?
If I had to do it all over again, I wouldn't go back. I was in such pain and I couldn't do all the things they wanted me to do and they called my daughter, and they told her that I wouldn't do it. I tried, but I was in such pain. I couldn't even get out of bed.

Sep 08, 2020

Additional comments you would like the Center team to know?
No.

Sep 02, 2020

Additional comments you would like the Center team to know?
No

Sep 01, 2020

Additional comments you would like the Center team to know?
No.

Aug 26, 2020

Additional comments you would like the Center team to know?
No

Aug 05, 2020

Additional comments you would like the Center team to know?
No

Aug 04, 2020

Additional comments you would like the Center team to know?
No

Jul 29, 2020

Additional comments you would like the Center team to know?
The whole COVID shutdown process of being isolated really degraded progress. It had done more harm than good.i

Jul 29, 2020

Additional comments you would like the Center team to know?
I was satisfied there.

Jul 23, 2020

Additional comments you would like the Center team to know?
They treated him so well. I think I will recommend this rehab center.

Jul 15, 2020

Additional comments you would like the Center team to know?
No,

Jul 14, 2020

Additional comments you would like the Center team to know?
The food that I was served was not really diabetes friendly.

Jun 30, 2020

Additional comments you would like the Center team to know?
None.

Jun 29, 2020

Additional comments you would like the Center team to know?
No.

Jun 26, 2020

Additional comments you would like the Center team to know?
Everybody that I encountered truly enjoyed their job and trying to help. The only problem I had is that sometime they lack on their communication. Overall, everybody cared about me.

Jun 26, 2020

Additional comments you would like the Center team to know?
No.

Jun 25, 2020

Additional comments you would like the Center team to know?
I thought they did an overall very nice job. I found the social workers and all the PT people and the nurses great. I found when they brought him home, he was kinda dirty. The staff that I had contact with was really good. I think they tried their best with covid and keeping everybody safe. He felt he was well treated. I think the only problem was that sometimes when you call the front desk and ask for help, and you'd be put on hold or you never got to the person you needed. I made a couple of phone calls to PT people that weren't returned for days. For the overall staff, I think they were fine.

Jun 09, 2020

Additional comments you would like the Center team to know?
Physical therapist was phenominal.

Jun 05, 2020

Additional comments you would like the Center team to know?
It was a nice place to recuperate for a couple of weeks.

May 29, 2020

Additional comments you would like the Center team to know?
There was a nurse there he was really excellent. He was good, gentle and helpful.

May 12, 2020

Additional comments you would like the Center team to know?
None

May 12, 2020

Additional comments you would like the Center team to know?
I just want to thank them for their job well done.

May 12, 2020

Additional comments you would like the Center team to know?
It wasn't fun being there. We did nothing. That's it.

May 11, 2020

Additional comments you would like the Center team to know?
The staff and the care has changed.

May 06, 2020

Additional comments you would like the Center team to know?
It was a learning experience and I just admire the women and men that worked so hard to get us going again.

May 04, 2020

Additional comments you would like the Center team to know?
The staff was good.

Apr 24, 2020

Additional comments you would like the Center team to know?
 All then nurses were actually good.

Apr 16, 2020

Additional comments you would like the Center team to know?
No.

Apr 16, 2020

Additional comments you would like the Center team to know?
It was a really quick discharge. She came out signed the papers and left and I didn't even know how to put that brace on and it kept falling off. Other than that I appreciate everything that you did.

Mar 31, 2020

Additional comments you would like the Center team to know?
They worked hard and I appreciate all the help I got from them. They make things comfortable for me.

Mar 23, 2020

Additional comments you would like the Center team to know?
No

Mar 17, 2020

Additional comments you would like the Center team to know?
I would like to thank all of them and let them do what they gotta do and I'll be praying for them.

Mar 12, 2020

Additional comments you would like the Center team to know?
None.

Mar 03, 2020

Additional comments you would like the Center team to know?
No.

Mar 03, 2020

Additional comments you would like the Center team to know?
The nurses were very nice and fine. Everybody helped me.

Mar 03, 2020

Additional comments you would like the Center team to know?
No, that would be it.

Feb 25, 2020

Additional comments you would like the Center team to know?
I enjoyed my stay there. They were professional, they were very nice. They do deserve recognition, all of them from the housekeepers to psychiatrist and the physical therapy was great too. That's the main reason I was there for physical therapy. This was the most excellent place to be.

Feb 24, 2020

Additional comments you would like the Center team to know?
They have an outstanding staff, outstanding people. They were great.

Feb 24, 2020

Additional comments you would like the Center team to know?
The therapy staff is great.

Feb 24, 2020

Additional comments you would like the Center team to know?
Serve more food, 'cause they give a little portion in the facility. Otherwise, everything was okay.

Feb 19, 2020

Additional comments you would like the Center team to know?
No, ma'am.

Feb 04, 2020

Additional comments you would like the Center team to know?
 The therapist that they have there for was useful. They were also very nice people.

Feb 04, 2020

Additional comments you would like the Center team to know?
No. They've all done well.

Feb 03, 2020

Additional comments you would like the Center team to know?
They discharged me too early.

Jan 29, 2020

Additional comments you would like the Center team to know?
 The only thing that was good in there was the PT department. 

Jan 29, 2020

Additional comments you would like the Center team to know?
None

Jan 27, 2020

Additional comments you would like the Center team to know?
No, I don't think so.

Jan 27, 2020

Additional comments you would like the Center team to know?
It was a nice place and the people who helped my dad. 

Jan 24, 2020

Additional comments you would like the Center team to know?
None.

Jan 22, 2020

Additional comments you would like the Center team to know?
No

Jan 21, 2020

Additional comments you would like the Center team to know?
None

Jan 20, 2020

Additional comments you would like the Center team to know?
No

Jan 18, 2020

Additional comments you would like the Center team to know?
Did great work.

Jan 14, 2020

Additional comments you would like the Center team to know?
We received great service from Bear Canyon and we would recommend them.

Jan 13, 2020

Additional comments you would like the Center team to know?
None

Jan 10, 2020

Additional comments you would like the Center team to know?
The only thing I didn't really like was the breakfast. To me that was the worst meal.

Jan 09, 2020

Additional comments you would like the Center team to know?
None

Dec 30, 2019

Additional comments you would like the Center team to know?
I would like to suggest that the company find a way to really utilize more time in exercise. So much of my time there was spent just laying around and waiting for something to happen, and I didn't like that.

Dec 26, 2019

Additional comments you would like the Center team to know?
None.

Dec 23, 2019

Additional comments you would like the Center team to know?
Mostly it was excellent, but there were 1 or 2 people who were not excellent. Considering that it was less expensive than any other places out there, it was a good deal. It was just not 100%25, but I guess that's expecting too much to a human being. I like the food. For the most part, the staff were excellent.

Dec 19, 2019

Additional comments you would like the Center team to know?
It was a good facility. I enjoyed being there.

Dec 18, 2019

Additional comments you would like the Center team to know?
No

Dec 13, 2019

Additional comments you would like the Center team to know?
None.

Dec 09, 2019

Additional comments you would like the Center team to know?
The patients don't have any possible options when it comes to food choices. They could have let us have what we want. They were supposed to serve good food. Other than that, the care was really good.

Dec 09, 2019

Additional comments you would like the Center team to know?
In my experience, I am a very easy person to deal with. I don't want to turn into demanding. there were some person that was a little bit pushy and bossy which irritates me and I didn't appreciate that. I got through it and thought that it was their way of showing their kindness. There were some were tough, but most were very nice. In this kind of institution, you can't expect them to be that much, but I understand it.

Dec 06, 2019

Additional comments you would like the Center team to know?
None

Dec 06, 2019

Additional comments you would like the Center team to know?
Physical and Occupational therapy team, they were fantastic. There's a lack of preparation between the end of the PT and getting home care.

Dec 05, 2019

Additional comments you would like the Center team to know?
Our only problem is the food. The choice and the preparation wasn't good.

Dec 05, 2019

Additional comments you would like the Center team to know?
Our only problem was the food. The choice and the preparation was not too great.

Nov 21, 2019

Additional comments you would like the Center team to know?
I really appreciate all there help. And thanks to them for helping me rehabilitate.

Nov 18, 2019

Additional comments you would like the Center team to know?
I think that the staff works very hard and they do a very good job for me. And I appreciate everything they did for me.

Nov 01, 2019

Additional comments you would like the Center team to know?
Everyone did an amazing job of helping us during a difficult time.

Oct 31, 2019

Additional comments you would like the Center team to know?
When you call the nurse or the doctor, they don't come right away it takes time.

Oct 22, 2019

Additional comments you would like the Center team to know?
No.

Oct 18, 2019

Additional comments you would like the Center team to know?
No, because I think they did a wonderful job with my husband.

Oct 14, 2019

Additional comments you would like the Center team to know?
They need to cater more to diabetic which they didn't do at all. My roommate and I asked on several occasions for a diabetic diet and we would have to pick the food so we could eat.

Oct 11, 2019

Additional comments you would like the Center team to know?
No.

Oct 09, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Not really.

Oct 07, 2019

Additional comments you would like the Center team to know?
Don't ask me about the food because I would give you a one. I was bringing food to my husband. The food there was terrible. The nurses were wonderful. They really are good working people.

Oct 07, 2019

Additional comments you would like the Center team to know?
They just treated me the best. I'm on the road right now to Las Vegas. I've been doing okay. The only thing i can't get rid of is i get dizzy. Whatever i needed they come to get me in.

Oct 07, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't think so. You kind of caught me off-guard. I actually just got back from being there with my mom. No. I'm okay.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm happy with it. I wanted him to come back to Chicago and he flatly says that he likes it there and I told him that I could only come out once a year during his birthday and he said that he knows. He's enjoying it and he likes it. He participates in all the activities and I have nothing but good things to say about the place.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Not at this time, no.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
The meal should be serve on time and in accordance with the meal centers instructions.

Oct 03, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
Not right now.

Oct 01, 2019

Additional comments you would like the Center team to know?
I know that they were in a quarantine and I know that they did everything they could like they closed down the rooms and everything like that. Once I got home, had dysentery and I ended up having to go and get some medication. I was just concerned a little bit about them admitting people when they were in a quarantine situation although I know they took every precautions that they could.

Sep 27, 2019

Additional comments you would like the Center team to know?
None

Sep 25, 2019

Additional comments you would like the Center team to know?
Some of the staff were excellent, compassionate, caring, prompt and some were not. The physical therapy was extremely good. The occupational therapy was very good. Some of the nursing assistants were outstanding, others were not.

Sep 25, 2019

Additional comments you would like the Center team to know?
I appreciate everything they have done for me. Without their help I couldn't have done it. And I'm still working n it, but I'm working on it. I'll make it to my goal.

Sep 23, 2019

Additional comments you would like the Center team to know?
No.

Sep 23, 2019

Additional comments you would like the Center team to know?
I'm just surprised that they wouldn't discharge until Saturday when my time is up and they charged me $95 for 3 days. You know what, they couldn't get any recommendation from my friends.

Sep 19, 2019

Additional comments you would like the Center team to know?
None.

Sep 19, 2019

Additional comments you would like the Center team to know?
The food. It was the worst I ever tasted in my life. That was it.

Sep 16, 2019

Additional comments you would like the Center team to know?
The actual people who work, the nurses, the PTs, OTs STs, speech therapist and the text are all really really good.

Sep 13, 2019

Additional comments you would like the Center team to know?
None

Sep 03, 2019

Additional comments you would like the Center team to know?
I am pretty pleased with the PT people. They are quite an inspiration. The room was very comfortable and the staff was wonderful.