Bear Canyon Rehabilitation Center - Ratings

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
I'd like to thank them. I'd like them to know that I'm grateful for the care I did receive. They were great to me. It's a good facility. They're good people. If I get sick again, I'd like to be back there.

Additional comments you would like the Center team to know?
He was really happy there and he likes how they treated him really good.

Additional comments you would like the Center team to know?
She was well taken cared of and her needs were met. Christy in social services I appreciate what she has done.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
I was amazed with what they did considering how many people they had. The OT and PT worked with me 5 days a week. They've got some really excellent people there.

Additional comments you would like the Center team to know?
I really feel there could have been better contact. I was there a week before the dietician ever came in. The meals were good, but I was never asked. I just think it would have been sooner after admission. With the social worker kind of stuff, I've been there a couple of days before they finally got me in. But I liked the facility a lot and the people that were in there.

Additional comments you would like the Center team to know?
 Most of the staff was very nice. The therapy staff was excellent. A couple of the nurses were absolutely wonderful. most of the nurse's aide were very good. I've been in a lot of skilled nursing facility in Albuquerque and I'd say Bear Canyon is the best one I've been in.

Additional comments you would like the Center team to know?
It's a great place.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
I thank them for their attention.

Additional comments you would like the Center team to know?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
I wanna see my mom. I haven't seen my mom for seven months.

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Do you have any comments, suggestions or concerns you'd like to tell me?
It was kinda okay, but a lot of times, those techs that work there don't have all the information to give when I have questions about her care. My main concern is the cleanliness or her hygiene.

Do you have any comments, suggestions or concerns you'd like to tell me?
NO.

Do you have any comments, suggestions or concerns you'd like to tell me?
There has been a couple of things that I haven't been contacted with and if they could be a little more communicative about how my loved one is doing, then that would be great. I could not see him and it is really hard but for the most part, they are doing okay. That's it.

Do you have any comments, suggestions or concerns you'd like to tell me?
None that comes to mind.

Do you have any comments, suggestions or concerns you'd like to tell me?
That Bear Canyon is an A + facility and I would recommend it to anyone.

Do you have any comments, suggestions or concerns you'd like to tell me?
I am just very happy that he is there and he is getting the care that he needs. He loves it there. He does not wanna move out of there.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
They did very well keeping the Covid out until a nurse brought it in to the facility. The administrator was very upfront to us about this, very transparent and I appreciate that, very forthcoming. My issue is the nurse that first brought it in, should have self-isolated the minute she exhibited symptoms even though she had a sinus infection, the symptoms were very similar and she shouldn't have come to work. And I am a bit upset that the nursing home did not insist that she quarantine for 14 days either. So my biggest concern is that they should have insisted that this person did not come to work.

Do you have any comments, suggestions or concerns you'd like to tell me?
He had a foot problem for 6 months but until now it's not resolved yet.

Do you have any comments, suggestions or concerns you'd like to tell me?
None.

Do you have any comments, suggestions or concerns you'd like to tell me?
I feel that there are issues that are not being address because of the situation right now, but I know that the staff are doing their best.

Do you have any comments, suggestions or concerns you'd like to tell me?
They are doing an excellent job.

Do you have any comments, suggestions or concerns you'd like to tell me?
The people there is really nice. They need more help there and more activities.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff are great but they should more physical therapy for him.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
I really want them to take care of him real good.

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
I just think that they do a marvelous work for the type of people they have to service. The ones that I had were all very kind and understanding and very helpful. I felt very safe and comfortable, and if I had to, I would go back there.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
They should have better supplies like their pull ups are awful. The food needed help but I talked to the dietitian already.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
If I had to do it all over again, I wouldn't go back. I was in such pain and I couldn't do all the things they wanted me to do and they called my daughter, and they told her that I wouldn't do it. I tried, but I was in such pain. I couldn't even get out of bed.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
The whole COVID shutdown process of being isolated really degraded progress. It had done more harm than good.i

Additional comments you would like the Center team to know?
I was satisfied there.

Additional comments you would like the Center team to know?
They treated him so well. I think I will recommend this rehab center.

Additional comments you would like the Center team to know?
No,

Additional comments you would like the Center team to know?
The food that I was served was not really diabetes friendly.

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
Everybody that I encountered truly enjoyed their job and trying to help. The only problem I had is that sometime they lack on their communication. Overall, everybody cared about me.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
I thought they did an overall very nice job. I found the social workers and all the PT people and the nurses great. I found when they brought him home, he was kinda dirty. The staff that I had contact with was really good. I think they tried their best with covid and keeping everybody safe. He felt he was well treated. I think the only problem was that sometimes when you call the front desk and ask for help, and you'd be put on hold or you never got to the person you needed. I made a couple of phone calls to PT people that weren't returned for days. For the overall staff, I think they were fine.

Additional comments you would like the Center team to know?
Physical therapist was phenominal.

Additional comments you would like the Center team to know?
It was a nice place to recuperate for a couple of weeks.

Additional comments you would like the Center team to know?
There was a nurse there he was really excellent. He was good, gentle and helpful.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
I just want to thank them for their job well done.

Additional comments you would like the Center team to know?
It wasn't fun being there. We did nothing. That's it.

Additional comments you would like the Center team to know?
The staff and the care has changed.

Additional comments you would like the Center team to know?
It was a learning experience and I just admire the women and men that worked so hard to get us going again.

Additional comments you would like the Center team to know?
The staff was good.

Additional comments you would like the Center team to know?
 All then nurses were actually good.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
It was a really quick discharge. She came out signed the papers and left and I didn't even know how to put that brace on and it kept falling off. Other than that I appreciate everything that you did.

Additional comments you would like the Center team to know?
They worked hard and I appreciate all the help I got from them. They make things comfortable for me.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
I would like to thank all of them and let them do what they gotta do and I'll be praying for them.

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
The nurses were very nice and fine. Everybody helped me.

Additional comments you would like the Center team to know?
No, that would be it.

Additional comments you would like the Center team to know?
I enjoyed my stay there. They were professional, they were very nice. They do deserve recognition, all of them from the housekeepers to psychiatrist and the physical therapy was great too. That's the main reason I was there for physical therapy. This was the most excellent place to be.

Additional comments you would like the Center team to know?
They have an outstanding staff, outstanding people. They were great.

Additional comments you would like the Center team to know?
The therapy staff is great.

Additional comments you would like the Center team to know?
Serve more food, 'cause they give a little portion in the facility. Otherwise, everything was okay.

Additional comments you would like the Center team to know?
No, ma'am.

Additional comments you would like the Center team to know?
 The therapist that they have there for was useful. They were also very nice people.

Additional comments you would like the Center team to know?
No. They've all done well.

Additional comments you would like the Center team to know?
They discharged me too early.

Additional comments you would like the Center team to know?
 The only thing that was good in there was the PT department. 

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
No, I don't think so.

Additional comments you would like the Center team to know?
It was a nice place and the people who helped my dad. 

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
Did great work.

Additional comments you would like the Center team to know?
We received great service from Bear Canyon and we would recommend them.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
The only thing I didn't really like was the breakfast. To me that was the worst meal.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
I would like to suggest that the company find a way to really utilize more time in exercise. So much of my time there was spent just laying around and waiting for something to happen, and I didn't like that.

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
Mostly it was excellent, but there were 1 or 2 people who were not excellent. Considering that it was less expensive than any other places out there, it was a good deal. It was just not 100%25, but I guess that's expecting too much to a human being. I like the food. For the most part, the staff were excellent.

Additional comments you would like the Center team to know?
It was a good facility. I enjoyed being there.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
The patients don't have any possible options when it comes to food choices. They could have let us have what we want. They were supposed to serve good food. Other than that, the care was really good.

Additional comments you would like the Center team to know?
In my experience, I am a very easy person to deal with. I don't want to turn into demanding. there were some person that was a little bit pushy and bossy which irritates me and I didn't appreciate that. I got through it and thought that it was their way of showing their kindness. There were some were tough, but most were very nice. In this kind of institution, you can't expect them to be that much, but I understand it.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
Physical and Occupational therapy team, they were fantastic. There's a lack of preparation between the end of the PT and getting home care.

Additional comments you would like the Center team to know?
Our only problem is the food. The choice and the preparation wasn't good.

Additional comments you would like the Center team to know?
Our only problem was the food. The choice and the preparation was not too great.

Additional comments you would like the Center team to know?
I really appreciate all there help. And thanks to them for helping me rehabilitate.

Additional comments you would like the Center team to know?
I think that the staff works very hard and they do a very good job for me. And I appreciate everything they did for me.

Additional comments you would like the Center team to know?
Everyone did an amazing job of helping us during a difficult time.

Additional comments you would like the Center team to know?
When you call the nurse or the doctor, they don't come right away it takes time.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
No, because I think they did a wonderful job with my husband.

Additional comments you would like the Center team to know?
They need to cater more to diabetic which they didn't do at all. My roommate and I asked on several occasions for a diabetic diet and we would have to pick the food so we could eat.

Additional comments you would like the Center team to know?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
Not really.

Additional comments you would like the Center team to know?
Don't ask me about the food because I would give you a one. I was bringing food to my husband. The food there was terrible. The nurses were wonderful. They really are good working people.

Additional comments you would like the Center team to know?
They just treated me the best. I'm on the road right now to Las Vegas. I've been doing okay. The only thing i can't get rid of is i get dizzy. Whatever i needed they come to get me in.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
I don't think so. You kind of caught me off-guard. I actually just got back from being there with my mom. No. I'm okay.

Do you have any comments, suggestions or concerns you'd like to tell me?
I'm happy with it. I wanted him to come back to Chicago and he flatly says that he likes it there and I told him that I could only come out once a year during his birthday and he said that he knows. He's enjoying it and he likes it. He participates in all the activities and I have nothing but good things to say about the place.

Do you have any comments, suggestions or concerns you'd like to tell me?
Not at this time, no.

Do you have any comments, suggestions or concerns you'd like to tell me?
The meal should be serve on time and in accordance with the meal centers instructions.

Do you have any comments, suggestions or concerns you'd like to tell me?
Not right now.

Additional comments you would like the Center team to know?
I know that they were in a quarantine and I know that they did everything they could like they closed down the rooms and everything like that. Once I got home, had dysentery and I ended up having to go and get some medication. I was just concerned a little bit about them admitting people when they were in a quarantine situation although I know they took every precautions that they could.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
Some of the staff were excellent, compassionate, caring, prompt and some were not. The physical therapy was extremely good. The occupational therapy was very good. Some of the nursing assistants were outstanding, others were not.

Additional comments you would like the Center team to know?
I appreciate everything they have done for me. Without their help I couldn't have done it. And I'm still working n it, but I'm working on it. I'll make it to my goal.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
I'm just surprised that they wouldn't discharge until Saturday when my time is up and they charged me $95 for 3 days. You know what, they couldn't get any recommendation from my friends.

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
The food. It was the worst I ever tasted in my life. That was it.

Additional comments you would like the Center team to know?
The actual people who work, the nurses, the PTs, OTs STs, speech therapist and the text are all really really good.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
I am pretty pleased with the PT people. They are quite an inspiration. The room was very comfortable and the staff was wonderful.