Arbor Glen Center - Ratings

Do you have any comments, suggestions or concerns you'd like to tell me?
The facility exceeds my expectations. The nurses and the staff were fine. I have no problems at all.

Additional comments you would like the Center team to know?
They all were very good to him. He wasn't as afraid as I thought he would be because they were very good with him.

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The physical therapy is especially very good there she seemed to have really benefited from that. She is very comfortable there and I also work there.

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I was very happy that they separate mom with another room. She was comfortable back then.

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They did a very good job.

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The physical therapy was excellent. They got me going sooner than I expected.

Additional comments you would like the Center team to know?
It was a good facility. Everybody was very nice to me. The food was good. It's a nice place.

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They were very good to me and I am walking now.

Additional comments you would like the Center team to know?
It was an enjoyable experience and the staff treated me very well.

Additional comments you would like the Center team to know?
The therapy was great.

Please use the space below for any comments, suggestions, or concerns.
A little better food. And some things to do to pass the time.

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Too much fish, too much spicy

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Just improve food please

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Very good

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Like to read magazine

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
I'm just proud that he was treated the way he was, and I appreciate it.

Additional comments you would like the Center team to know?
They took care of me but I don't have some interaction with them.

Do you have any comments, suggestions or concerns you'd like to tell me?
The only thing is just the he pushed the tray with his phone on it and he's unable to reach it when we tried calling him, but the staff is helping him. They could have attached the phone near the bed where we can speak directly when we call.

Do you have any comments, suggestions or concerns you'd like to tell me?
None

Do you have any comments, suggestions or concerns you'd like to tell me?
The food. She can't eat it. She can't chew. And I wish there's more communication. I just like to see if they can get recreation to get in touch with me by phone. I'd like to see her more, I'd like her to see me more. I think it's important that she does because she's there all by herself and she can't have visitors. I think it's important she sees me from time to time, maybe once a week. I had called one time for recreation. A young lady did facetime and she was shocked she could see me and she's happy. I haven't seen her since that time. If I could have that, I'd be very happy. I'd like her to know that I'm still here for her. And I have one more thing, I know they sent me letters setting up the time for a meeting with them and I've been in and out of the hospital so I haven't had the time to do that with them. So if they could send me a letter regarding the next meeting with them for her care I appreciate that. I am home now. If I can get a call at 908-419-3385 that would be good so I would still get it even if I'm not home.

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like them to look in to the dietary part. The food has not been the same since the COVID especially on the weekends. They are not getting choices on the menu anymore. Aside from that they always let me know if anything happens and what needs to be worked out.

Do you have any comments, suggestions or concerns you'd like to tell me?
I haven't been able to see my cousin. I work Monday to Friday and the time that I get out is late so I asked if they can make a special arrangement for me for one time because I haven't seen her since February but they said no.

Do you have any comments, suggestions or concerns you'd like to tell me?
The food is horrible. It was crappy. They got a new team in the kitchen and the food got worse.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
None

Do you have any comments, suggestions or concerns you'd like to tell me?
I would like to mention about the visitation for the loved ones because it's been cancelled. I have not notified with that. They should have informed the family about that. It would be nice if they will have a weekend visitation or if not maybe extend the time until the evening. It's just a bit upsetting to know about the visitation, they could be considerate about it.

Do you have any comments, suggestions or concerns you'd like to tell me?
The regular staff, if they are not there, it is not good. They do a great job. The rooms are really not clean well.

Do you have any comments, suggestions or concerns you'd like to tell me?
I just wish that I can go there.

Do you have any comments, suggestions or concerns you'd like to tell me?
When they moved her to quarantine, they lost a lot of her belongings. They should gather things so they would not lose it. They should have at least one person to check and have someone that we can ask for help.

Additional comments you would like the Center team to know?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
I think the doctor should be on the phone while we do the conferences for the family members. The doctor is never there. Whenever we have this quarterly meetings, he's not there. I would like the doctor to have more interaction with the family. In my opinion, the doctor never seems to follow up with the family. It's always the social worker or the nursing staff. He should be more involved.

Additional comments you would like the Center team to know?
I would choose that facility if I need to go.

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
None.

Additional comments you would like the Center team to know?
They were absolutely great. Everybody helped me. John and Jessica were outstanding people.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
Just keep up the good work and try to maintain their positive attitude.

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
The food could be better.

Additional comments you would like the Center team to know?
None

Additional comments you would like the Center team to know?
No

Additional comments you would like the Center team to know?
The best thing there would be the physical therapist. They were excellent in dealing with him.

Additional comments you would like the Center team to know?
Basically he did not like the food that much.

Additional comments you would like the Center team to know?
It was all a good experience. The place was clean but the food is terrible. The fact that I can order out through delivery and they can send it to my room and it was great. They didn't put any obstacles to that happening. Having refrigerator in a common room was good. However, I don't know why the microwave was down by the therapy area.

Additional comments you would like the Center team to know?
I just have a problem with the substitute, but other than that the staff was great.

Additional comments you would like the Center team to know?
The only great thing there is their therapy. The food is mediocre. The call button didn't even work for 3 days. The nursing staff made derogatory comments because they thought that I didn't know what I was doing because of the scar on my head. I just had brain surgery and had the tumor removed. I was so traumatized that I didn't want to be left alone during the night without my daughter or a friend. It was horrific.

Do you have any comments, suggestions or concerns you'd like to tell me?
The place needs a little updating. The food came up too long during dinner. That's it.

Do you have any comments, suggestions or concerns you'd like to tell me?
The staff should treat all the patients in the facility equally. That's it.

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Do you have any comments, suggestions or concerns you'd like to tell me?
No.

Do you have any comments, suggestions or concerns you'd like to tell me?
Not at this time.

Do you have any comments, suggestions or concerns you'd like to tell me?
The medical staff does a great job however the management in the office needs to be more communicative.

Additional comments you would like the Center team to know?
There was a problem with a social worker during the discharge because she was supposed to let us know who's going to take care of him, take him home or change his diapers. We never got that. We were a little disappointed with that. They were supposed to tell you what's going on. We're letting go of this issue because it's all in the past. We're okay now.

Additional comments you would like the Center team to know?
There's one thing that annoyed the crap out of me and that was the carpeting in the hallway because it made it virtually impossible for me to use my wheelchair to go up or go anywhere outside my room because of the carpeting adding such efforts to roll my wheelchair and it was very difficult. People still got to use wheelchair can't get around without help from someone pushing them around because of the carpeting and even the people that are pushing around complains about the carpeting because it added to the amount of effort that they have to put in to move around. So if they can get rid of that carpeting then that would be a big help.

Additional comments you would like the Center team to know?
No.

Additional comments you would like the Center team to know?
None for now.