Apple Valley Center - Ratings

Apple Valley
4.2out of 5 - 132 Customer Satisfaction Ratings

400 Groton Road, Ayer, MA 01432

4.2Overall Rating

Oct 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They keep me posted and get updates on what's going on and when the next available visit could be, which is good and I appreciate that. 

Oct 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
When my mother was under the hospice care of Compassus, the chaplain told me that this was one of his favorite nursing homes that the staff was remarkable

Sep 22, 2020

Additional comments you would like the Center team to know?
I was treated well and with respect.

Sep 16, 2020

Additional comments you would like the Center team to know?
I was treated well when I was there. I'm just glad I'm back home.

Jun 04, 2020

Additional comments you would like the Center team to know?
The staff was excellent. Everyone was patient and good.

Mar 16, 2020

Additional comments you would like the Center team to know?
They are doing great and I always have a nice day there.

Jan 20, 2020

Additional comments you would like the Center team to know?
I would go back there because they are a very good facility and they take very good care of the people.

Dec 18, 2019

Additional comments you would like the Center team to know?
Overall I would say it was as good as the other time that I have been there. I would be happy to go back again. I'd tell my friends and relatives it's a good place to go.

Oct 31, 2019

Additional comments you would like the Center team to know?
No, I had a very nice stay. Thank you.

Oct 23, 2019

Additional comments you would like the Center team to know?
No, I think everything went along well and it's a great place.

Oct 11, 2019

Additional comments you would like the Center team to know?
My nurse is well wonderful. 

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. Everything is very, very, very wonderful, it's a great place to be.

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I'm good and pretty satisfied with their care. Everything is well.

Oct 08, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think the staff overall is very good. Sometimes they have temporary help but other than that, the regular staff has been outstanding and her supervising nurse, The unit secretary has also been outstanding especially with communication.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No. If I have anything that comes up , they have quarterly meetings I attend and if I have something to say I say it.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I feel that the staff at Apple Valley, I know that they are very busy and yet they still manage, I mean my mom has been there for ten months now and they still manage to always have a smile when you ask a question. I never feel like they would say oh my God why wouldn't I be quiet and just let them do their work, they always listen and then if they have to go find out an answer, they come right back within a very reasonable amount of time with an answer or solution or they, they're just so nice. I can't say enough about them. They're just always all of them very nice. I know that they are very busy attending to so many people and yet they're just so friendly. We don't want my mother to be in a nursing home but where she has been a positive experience as far as the staff is.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they do a wonderful job. The staff is always responsive. It's always clean. They always try to get my mother involved in activities and things and they always call when there's something is wrong or is she's a little off and I appreciate everything they do.

Oct 02, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
It's remarkably good. It's very nice to see people who are so disabled cared for so well. It's really really well done. I have no complaints with that. The food is good. The care is really personable. It's very, very good