Academy Manor - Ratings

Academy Manor
4.3out of 5 - 135 Customer Satisfaction Ratings

89 Morton Street, Andover, MA 01810

4.3Overall Rating

Feb 10, 2021

Additional comments you would like the Center team to know?
I've been there the 15th time and they are like family. They are fabulous. It is a great establishment.

Feb 01, 2021

Additional comments you would like the Center team to know?
It's a nice place.

Jan 22, 2021

Additional comments you would like the Center team to know?
It's a nice place and we tried to get him back and I understand it was full.

Jan 20, 2021

Additional comments you would like the Center team to know?
No. I was treated very well.

Jan 18, 2021

Additional comments you would like the Center team to know?
They were very nice to me. They treated me nicely.

Jan 18, 2021

Additional comments you would like the Center team to know?
They did a very fine job.

Jan 13, 2021

Additional comments you would like the Center team to know?
No.

Dec 17, 2020

Additional comments you would like the Center team to know?
It's a very nice place.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I was very informed by text or email about COVID conditions 

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I don't think it's anything that they can help just with the Covid. I know my family member is feeling very isolated. I wish they could find a staff member who can take them outside more often even when they don't have a visitor. They have a courtyard, I would love to see them outside more. I know their hands are tight with Covid.

Nov 11, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I would suggest for them to have a system setup, so that if we have questions, we can email someone and get a response. This could be just me, but I don't like to call in to the nurse's station to ask if my mother got a prescription.

Nov 04, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
They've been really good.

Nov 02, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
We are satisfied with the care she's getting. We're grateful she's there and getting good care.

Nov 02, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
The only complaint would be the food there were times that the temp is either too cold or too hot.  Otherwise everything is good.

Oct 26, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
I think they did a good job trying to keep people safe during covid.

Oct 26, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. I would just like to point out that the Admissions Director is superb. My dad passed away in Academy Manor way back in 2017 but she has been superb in all ways.

Oct 07, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Nope, I'm very pleased.

Oct 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
Not really. They're pretty responsible.

Oct 06, 2020

Do you have any comments, suggestions or concerns you'd like to tell me?
No. But hopefully next year we get things back to normal. Before I could just go in there at the drop of a hat. Now, I gotta make arrangements, etc.

Sep 22, 2020

Additional comments you would like the Center team to know?
A lot of the nurses were good and nice. I enjoyed being there.

Sep 17, 2020

Additional comments you would like the Center team to know?
They were nice when you talk to them.  When I called to ask questions, they were concerning.

Sep 11, 2020

Additional comments you would like the Center team to know?
I was very satisfied with my treatment. It was a very good experience.

Sep 02, 2020

Additional comments you would like the Center team to know?
It was a wonderful place. The room was great and my relatives highly recommend the place.

Aug 25, 2020

Additional comments you would like the Center team to know?
The aides were exceptional. They were very good. The nurse manager was very good. 

Aug 20, 2020

Additional comments you would like the Center team to know?
They did very well.

Aug 18, 2020

Additional comments you would like the Center team to know?
The Unit Manager on the A3 Memory Unit and the Social Worker are both helpful. 

Aug 13, 2020

Additional comments you would like the Center team to know?
I have a very good care.

Aug 12, 2020

Additional comments you would like the Center team to know?
They did a very good job.

Aug 11, 2020

Additional comments you would like the Center team to know?
I think everything went well because she seems so happy when she go out with the care she received

Aug 06, 2020

Additional comments you would like the Center team to know?
They were all very nice to me and I thank them very much for taking care of me.

Aug 05, 2020

Additional comments you would like the Center team to know?
It was good.

Jul 29, 2020

Additional comments you would like the Center team to know?
I just wanted to say I was extremely happy there. I made part of it for skilled nursing facility when I just got there and they met that needs because I had an infection that were still going untreated so they took care of that. I had some other issues with my blood, they took care of that. Everybody was so nice. I was so satisfied I just can't tell you. The staff was so caring, so professional. Everybody I just felt went above and beyond. I was totally impressed, the cleanliness, the sterileness of the rooms, I was just over the moon. 

Jul 23, 2020

Additional comments you would like the Center team to know?
I like the food there.

Jul 07, 2020

Additional comments you would like the Center team to know?
They did a great job.

Jul 07, 2020

Additional comments you would like the Center team to know?
It was very nice. They show compassion towards you.

Jun 26, 2020

Additional comments you would like the Center team to know?
They treated me so well. I can definitely go back if necessary.

Jun 25, 2020

Additional comments you would like the Center team to know?
I would recommend it to anybody. I thought it was very nice.

Jun 01, 2020

Additional comments you would like the Center team to know?
I ended up staying there for a month because of the pandemic. I was very happy with the care

Apr 27, 2020

Additional comments you would like the Center team to know?
I'm very satisfied with the care.

Apr 27, 2020

Additional comments you would like the Center team to know?
They were very good.

Apr 23, 2020

Additional comments you would like the Center team to know?
I would recommend them and the therapist were wonderful.

Apr 02, 2020

Additional comments you would like the Center team to know?
They are fantastic. They make everything very comfortable and they are sweet.

Jan 14, 2020

Additional comments you would like the Center team to know?
The nurses were wonderful

Nov 26, 2019

Additional comments you would like the Center team to know?
I would like to say thank you very much.

Nov 26, 2019

Additional comments you would like the Center team to know?
They were very accommodating and they seem to genuinely care about the patients.

Nov 01, 2019

Additional comments you would like the Center team to know?
No, he just said that he was treated very well.

Oct 31, 2019

Additional comments you would like the Center team to know?
At times, I wasn't happy with the food, not all the times.  Don't know what it was, I didn't like  the times there were vegetables mixed together.  When I got something I liked, I really liked it.  And I guess that's the same with anybody. People have different tastes. it's hard to please everyone. I finally settled to have oatmeal for breakfast and that solved the problem. Everything was fine after that with the breakfast, and then you know just some of the  vegetables in my meal I didn't like.

Oct 30, 2019

Additional comments you would like the Center team to know?
They took good care of me.

Oct 18, 2019

Additional comments you would like the Center team to know?
The food was a lot better than I thought it would be. It was very good.

Oct 14, 2019

Do you have any comments, suggestions or concerns you'd like to tell me?
No

Sep 25, 2019

Additional comments you would like the Center team to know?
It's an excellent place.

Sep 03, 2019

Additional comments you would like the Center team to know?
The VNA nurses haven't visited me yet after my discharged. They said it would be a priority for them to visit me after.