Genesis Progression Transforms Short-Stay Care2/29/2008
Genesis HealthCare, ranked among the top providers in overall satisfaction and quality clinical care according to national independent research, transforms short-stay transitional care with Progression, the Genesis ShortStay Rehab Program where a hotel-like “guest” experience promotes accelerated recovery. Willow Ridge Center for example, Genesis’ first Progression location in the area which opened 1-year ago, is returning patients with knee replacements home on an average of 50% faster than the previous year.
Based on the positive experience of patients at Willow Ridge Center, where the focus is primarily on orthopedic rehabilitation, Genesis recently opened an additional 22 Progression sites, all of which offer a component of Progression -- whether it is orthopedic, pulmonary, ventilator therapies or other treatments associated with medical complexities.
Progression is a far cry from yesteryear’s rehabilitation facilities. After investing more than $28 million in the 23 Genesis centers throughout center city and suburbia Philadelphia , patients can now enjoy an aesthetically pleasing environment that features hotel-like accommodations with flat screen TVs, private phones, Internet access, in-room dining, and an Always Available menu where patients may choose from a variety of fresh, well-balanced meals and snacks always available in Progression pantries and mobile snack carts.
With over 20 years experience in a variety of specialty services including long-term care and assisted living, Genesis finds that the integration between clinical expertise and the guest experience, is fast gaining in popularity. According to Genesis HealthCare Executive Vice President, Paul Bach, “Today’s baby boomers and their parents have high expectations and are more selective about their short-stay and long-term care needs. Our high customer satisfaction scores suggest that patients embrace our short stay care, and now with Progression, a highly clinical approach that appeals to personal and professional guest needs, we look to enhance their experience even more.”
Just ask Dr. Randy Davidson of Limerick, PA, professor of exercise and sports medicine at Ursinus College , Collegeville, PA. “My family and I were very impressed with a setting that didn’t have the look and feel of typical rehab,” says Professor Davidson, who chose Progression following knee replacement surgery. The staff was very supportive and started my therapy as soon as I took my first two steps, he adds.
To complement Progression’s high quality care and outstanding customer service, Genesis teams in center city and suburbia Philadelphia participate in C.A.R.E., (Create, Ask, Respond, Exceed), a specialized customer service training that provides invaluable tools to exceed patient expectations – from clinical care to individual needs. Progression also incorporates “ Tours ”, pre-operative services six to eight weeks prior to surgery to acclimate and educate patients and their family members with the short-stay center and the clinical care team. And Progression utilizes an interdisciplinary team of Genesis physicians, nurses and therapists to assist with rapid recovery.
“From the second I arrived, I felt welcomed and comfortable,” says Nancy Wagner, of Warminster, PA.
In fact, Sheila Katz of Warminster, PA , selected Progression twice because “I knew I’d receive the exceptional care I needed to get home as quickly as possible.”
The exceptional care continues even after Progression patients are discharged. Patients feel more comfortable as they know a customer relations director will follow up with them upon their return home.
Progression is where rapid recovery and successful outcomes are the ultimate goal. “Patients know that Progression will do everything to facilitate their successful transition home - the place where they are happiest,” says Bach.
About Genesis Healthcare
Genesis HealthCare Corporation is one of the nation ' s largest long term care providers with over 200 skilled nursing centers and assisted living residences in 13 eastern states. Genesis also supplies contract rehabilitation therapy to over 600 healthcare providers in 20 states and the District of Columbia .
For more information, please visit: http://www.genesishcc.com