The Reservoir
1 Emily Way
West Hartford , CT 06107-3136

860 561-7022
This is a QUALITY PLACE

I arrived at the Reservoir October the ninth after hip replacement surgery.  I’m very pleased to say that during my stay the staff greeted me and got me settled in for what was to be some intense Physical therapy.

The nursing staff including the nursing assistants was very professional and helped me with everything I was unable to do. They were also very personable which made me felt at home.

The Physical therapy department informed me of what to expect during my sessions as well as what I needed to do in order to recuperate in a few weeks. Occupational therapy taught me what I couldn’t do so as not to hurt myself and put my hip out of place.

While at the “Reservoir” I ate well.  The quality of the food was good and I especially liked that I was given the choice of what I would like to eat. “I ate every meal.”  The beauty parlor was another amenity I enjoyed. I was able to get a body wave and was very pleased.

Housekeeping was done each and every day. The room/ hallways were always clean.

I would most certainly recommend the Reservoir to everyone I know who is looking for a facility to recover. This is a QUALITY PLACE.

Sincerely,

Mrs. S., A Former Patient

Extremely Helpful and Pleasant

Dear Staff:

We want to take this opportunity to thank you for everything. Our Mother, Joan D. came to The Reservoir for Rehab in March 2018 for Physical Therapy, to learn how to walk again after breaking her hip and both arms, but having Alzheimer's along with the breaks, she was not able to cognitively learn to walk and will not be able to return home. Your Rehab Dept. is excellent and worked very hard with our Mom. They tried everything they could think of, but to no avail. We have been very happy with the care our Mom has been receiving. The Nurses, CNA's Rec Dept and ALL staff have been extremely helpful and pleasant. They help our Mom with anything she needs and always have a smile doing it. Everyone at The Reservoir is very pleasant and kind. I've never encountered anyone with an attitude or having a bad day- if they do, it doesn't show. The food is excellent, even with Joan as a picky eater. Our Mom will be spending the rest of her time on this earth at The Reservoir and we couldn't be happier.

Sincerely,

Laura Birge & Family