Lehigh Commons
1680 Spring Creek Road
Macungie, PA 18062

610 530-8089

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Lehigh Commons Designated “Caring Star” of 2013
1/28/2013 12:00:00 AM

Contact: Jeanne Moore
484-949-5647

FOR IMMEDIATE RELEASE

Lehigh Commons Designated “Caring Star” of 2013

Consumer Reviews on Caring.com Used to Determine Best Senior Living and Alzheimer’s Care Communities in the United States

Macungie, PA, January 28, 2013 – Lehigh Commons, an 80-unit Genesis HealthCare senior living facility located at 1680 Spring Creek Road in Macungie, Pennsylvania, is pleased to announce that it’s been named a “Caring Star” of 2013.  Caring Star is an annual nationwide designation recognizing service excellence based on consumer ratings and reviews posted on Caring.com, the leading website for those caring for aging loved ones, with nearly two million visitors per month. In reviews from families, seniors and others concerned about assisted and senior living and Alzheimer’s care, Lehigh Commons has captured the highest possible rating of five stars on Caring.com, while also meeting other qualifying criteria for the honor.

“We are so proud of the positive feedback we have received from our residents and their family members and thank Caring.com for recognizing our community as a Caring Star,” said James O’Brien, Executive Director of Lehigh Commons.  “At Genesis, we are dedicated to improving the lives we touch through the delivery of high-quality healthcare and everyday compassion.  We are pleased that this Caring Star designation helps further reflect our mission.”
 
Consumers increasingly use reviews to guide their selection of products and services of all kinds, and this online word-of-mouth is growing in importance in the senior care industry as well. In fact, according to May-June 2012 research by Caring.com, the web’s #1 source of senior care reviews:

• Half of family caregivers search online for senior care service providers

• A combined 94% consider reviews trustworthy information (45%) and helpful to their search (49%); only a small minority (6%) tend not to believe them

There are currently more than 31,000 assisted living communities in the United States, according to the Assisted Living Federation of America. Only 383 assisted living and Alzheimer’s care communities nationally – representing the top 1.2% in the nation -- attained the Caring Stars of 2013 status.

“We congratulate Lehigh Commons for receiving this high praise from members of the Caring.com community about their service offering,” said Andy Cohen, co-founder and CEO of Caring.com.  “The Caring Star status is very meaningful and helpful to those seeking a local assisted/senior living and/or an Alzheimer’s care community. In our research, we’ve found that prospective residents and their families consider word-of-mouth recommendations in online reviews among the most important factors in their search and selection process.”

The Caring Stars of 2013 list is based on consumer ratings and reviews that were posted on Caring.com between December 15, 2011 and December 1, 2012. To qualify, the community had to receive three or more reviews during this timeframe, at least one of which being a 5-star rating, an overall average rating (across all reviews) equaling greater than 4 stars, and no unresolved negative reviews. To help these exceptional Caring Stars communities stand out to families searching for care in their area, a special badge is featured on their listing in Caring.com’s assisted living or Alzheimer’s care directories, as well as in search results. 

About Caring.com
Caring.com is the leading website for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Caring.com offers helpful content, guidance from leading experts, a supportive online caregiving community, and the most comprehensive Senior Care Directory in the United States, with more than 31,000 consumer ratings and reviews, and a toll-free Family Advisor referral line (1-866-824-8174). In October 2010, Caring.com launched Steps & Stages, the web’s first, customizable care resource for Alzheimer’s and dementia caregiving, and includes a free Custom Care Guide, a stage-based weekly e-newsletter, and online support groups. Based in San Mateo, California, Caring.com is a private company funded by DCM, Intel Capital, Shasta Ventures, and Split Rock Partners.

About Genesis HealthCare
Genesis HealthCare is one of the nation's largest skilled nursing care providers with more than 400 skilled nursing centers and assisted living residences in 29 states nationwide. Genesis also supplies rehabilitation therapy to over 1,500 healthcare providers in 46 states. Visit our website at www.genesishcc.com.