Lebanon Center
24 Old Etna Road
Lebanon, NH 03766

603 448-2234

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Lebanon Center Recognized for Outstanding Patient and Employee Satisfaction
10/15/2013 12:00:00 AM

Lebanon Center, a 110-bed Genesis HealthCare skilled nursing center located at 24 Old Etna Road in Lebanon, New Hampshire, today announced that it has received the Excellence in Action award from My InnerView by National Research Corporation.  This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence as demonstrated by overall patient, resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.

 

“Every year, we are exceptionally honored to award these fine organizations for the excellent quality and care given to their patients, residents and employees,” said Susan L. Henricks, President and COO of National Research.  “We are even more excited to extend this award across more facets of the long term care and senior living spectrum to include skilled nursing, assisted living and independent living organizations.  Every day these providers are making a difference in the lives of patients to ensure that they are receiving the utmost quality of care.  We congratulate our clients for taking the proactive initiative to measure quality.”

 

“We are thrilled to have received the Excellence in Action award,” shares Administrator Martha Chesley.  “This award is a testament to the exceptional service and care that each and every staff member at Lebanon Center provides to our patients and residents every day.  In addition, we are extremely proud of the fact that our employees are highly satisfied with their work here at Lebanon Center.”

 

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products.  Qualifying skilled nursing facilities, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2012.  Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”

 

For more than 30 years, National Research Corporation has been at the forefront of patient-centered care.  Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.  For more information, visit www.nationalresearch.com. 

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Genesis HealthCare is dedicated to improving the lives we touch through the delivery of high-quality healthcare and everyday compassion.

 

About Genesis HealthCare

Genesis HealthCare is one of the nation's largest skilled nursing care providers with more than 400 skilled nursing centers and assisted living residences in 28 states nationwide. Genesis also supplies rehabilitation therapy to nearly 1,500 healthcare providers in 45 states. Visit our website at www.genesishcc.com.

 

 

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